Job Summary The Employee Relations Coordinator (Labour) provides administrative and investigative support to ensure compliance with conduct expectations and operational procedures. This role works collaboratively with staff and management to address performance and labour-related matters.

Section A: Key Responsibilities:

• Support operations with performance related matters, including the management of applying the appropriate corrective measures.
• Prepare and lead investigative meetings with employees. Conduct thorough investigations and provide investigation finding reports. Maintain all records regarding an event or incident, including a summary, with recommendation of outcome.
• Assist in the evaluation of employee performances and compliance with key performance indicators, providing any recommend improvements to achieve optimal performance.
• Assists the LRA/LRS with grievance preparation and investigations.
• Support and apply performance improvement initiatives to meet business objectives and ensure contractual obligations.
• Advise employees on policies and procedures and reinforce compliance.
• Address performance related queries and concerns in a timely fashion.
• Assess business risks and and challenges and develop localized mitigation plans.
• Monitor business performances and generate periodic performance reports for management review.
• Identify knowledge gaps and provide educational trainings suggestions for professional growth.
• Educate staffs about business procedures and risk management policies.
• Analyze root causes of performance issues and suggest corrective actions.

Section B: Education

• Post Secondary or equivalent work experience.
• Minimum two years directly related work experience in a fast paced and dynamic administrative environment, and preferably in a unionized environment
• Education in Human Resource Management or related field, asset
• Skilled in employee benefits administration

Section C: Knowledge, Skills, and Abilities

• Knowledge of employment and Human Rights legislations

• Ability to interpret and advise on company procedures

• High level of self-motivation and the ability to work with minimum supervision

• High level of self-motivation and the ability to work with minimum supervision

• Good working level of proficiency and confidence in using Microsoft Office and other desktop applications

• Able to demonstrate excellent organisational skills and attention to detail

• Self-motivated and able to manage own priorities to meet service level agreements

• Able to evidence experience of attending discipline and fair treatment meetings

• Ability to work under pressure and retain a clear view within a demanding environment

• The ability to judge when to escalate a situation - confer with other stakeholders

• Proficiency with windows and computers

• Adept with performance management and investigations

• Skilled in employee benefits administration

Section D: Competencies

• Time Management: Uses their time effectively and efficiently; values time; concentrates their efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
• Planning Accurately: Scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
• Communication: Articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding. The ability to deliver information in person, in writing, and in a digital world.
• Organizing: Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently arranges information and files in a useful manner.

Section E: Working Conditions

• Physical requirements include but are not limited to – standing, lifting, sitting for prolonged periods, and extensive use of a computer/electronic device.
• Must be able to lift to 15 pounds at times.
• Ability to mentally focus and concentrate for prolonged periods.
• They analyze information and evaluate results to choose the best solution and solve problems.
• Work with and near others. Will share the same workspace and work with people from varying organizational levels, divisions, departments, and geographical locations.