Apply By: Monday, October 27, 2025 11:59 pm EDT

Traffic Management System Operator

Job ID:

234831

Posting status:

Open

Organization:

Ministry of Transportation

Division:

Traffic Operations - Central Region

City:

North York

Position(s) language:

English

Job term:

5 Permanent, 7 Temporary (up to 12 months, and up to 42 weeks reoccurring seasonal)

Job code:

16708 - Communications Operator 2

Salary:

$29.29 - $32.49 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.

Help keep Ontario's roads safe

Join our Traffic Operations Centre and play a key role in managing emergency situations and overseeing the safety and efficiency of the provincial highway network. If you're ready to be at the centre of road safety and emergency response, this is the role for you.

This posting includes the following positions:

• 5 permanent positions
• 3 temporary, up to 12 month positions
• 4 reoccurring seasonal positions, up to 42 weeks annually

About the job

As a member of the Central Region Traffic Operation team, you'll face new challenges daily and make a real difference. Your role will involve maintaining clear communication with Ontario Provincial Police, emergency responders, maintenance contractors and external agencies.

Working in a shift work environment with rotating shifts Monday through Sunday 24/7, 365 days, you will:

• manage traffic on provincial highways to improve safety and efficiency of traffic flow

• operate two-way radios and traffic management systems

• prioritize the sharing of information in high pressure emergency situations while maintaining composure and professionalism

• monitor and record incidents, and prepare and review logs and reports

• contribute to the continuous improvement of traffic management strategies

Learn how Traffic Operations Centres help people plan their routes and travel safely across the province through the Ontario 511 traveller information service. Information included on the Ontario 511 map page is updated through incident reports created by the Traffic Management System Operator position.

What you bring to the team

Technical Knowledge and Experience

You have experience with:

• incident and emergency response

• using information tracking systems that monitor real-time data

• using emergency radios, communications systems, or similar tools

You can learn and apply policies, procedures and protocols related to the provincial highway network and freeway and highway maintenance and construction.

Communication and Interpersonal Skills

You can:

• build and maintain relationships when collaborating with different offices, partners, agencies, and emergency services
• prioritize information sharing and exercise tact and judgment in stressful situations
• identify and communicate relevant facts clearly and concisely

Problem Solving and Organizational Skills

You can:

• evaluate and solve problems to anticipate issues and make quick judgements based on the nature of the incident
• monitor and report on traffic incidents to share real-time information that informs decision making
• multi-task in time-sensitive and high-pressure situations to assess and implement appropriate traffic management services

Computer Skills

• you are proficient with computers and with software such as word processing, spreadsheets, database applications and browser-based user interfaces
• you can use different types of technology and software to monitor, track and interpret multiple sources of information at the same time
• you can maintain accurate records and database entries related to traffic incidents and operations

Hours of Work

• This position requires rotating shift work in a 24/7 environment, including evenings, nights, weekends, and holidays.

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives

• accessibility

• Anti-Racism Policy

What we offer

We are a collaborative and inclusive team where we support each other in solving problems and ensuring traffic flow and safety in the Central region. Our team is passionate about the responsibility we have in helping people on the roads and we take pride in our ability to make a difference every day.

The Ontario Public Service is one of Ontario's largest employers. Employees work for various ministries, with offices in more than 70 cities across the province. We offer:

• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• many employee networks offering support for and education about underrepresented groups

Additional information:

Apply by:

Monday, October 27, 2025 11:59 pm EDT

Position details:

• 3 English Temporary, duration up to 12 months, 97 Arrow Rd, North York, Toronto Region
• 5 English Permanent, 97 Arrow Rd, North York, Toronto Region
• 4 English Temporary - Seasonal, duration up to 42 weeks, 97 Arrow Rd, North York, Toronto Region

Compensation group:

Ontario Public Service Employees Union

Work hours:

Schedule 4.7

Category:

Customer and Client Services

Posted on:

Friday, October 10, 2025

How to apply:

• You must apply online.

• Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.

• Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.

• Read the job description to make sure you understand this job.

• OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

• If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.

Strengthening Ontario, together