Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

At QFG, we have a culture of innovation where technology serves people—both our team and our customers. We see AI as a collaborative and transformative enabler, and we are seeking forward-thinking individuals who can effectively integrate it into their daily work. The ideal candidate will be a catalyst for change, helping us use AI to create a more efficient and rewarding employee experience while also developing cutting-edge solutions that delight and serve our customers. Join us in shaping a future where AI empowers our team to do their best work and helps us deliver unparalleled customer experiences.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of Questbank?

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

This job posting is for an existing vacancy. We’re looking for our next Manager, Fraud Risk Management. Could It Be You? The Fraud Risk Management Team (2LOD) acts as the independent guardian of the organization’s integrity, accountable for the design, oversight, and governance of the Fraud Risk Framework across Questbank. Our mission is to safeguard the trust of our clients and ensure the firm remains resilient against evolving threats, allowing Canadians to become much more financially successful and secure.

Reporting to the Senior Manager, Fraud Risk Management. This role is responsible to support, build and strengthen Questbank’s fraud risk oversight capabilities. This role provides independent oversight, effective challenge, and governance over the business units. The successful candidate will be responsible for ensuring that fraud risks are identified, measured, monitored, and controlled within the bank’s Risk Appetite. They will work closely with First Line of Defense (1LOD) Fraud Operations, Fraud Strategy, Product, Technology, AML, and Operational Risk to ensure the bank maintains an effective, scalable, and compliant fraud risk framework.

The ideal candidate is a fraud expert with strong analytical skills, deep understanding of fraud controls, and proven experience operating within a 3-Lines-of-Defense environment in the Canadian banking industry.

Need more details? Keep reading… In this role, responsibilities include but are not limited to:

• Maintaining and updating the Fraud Risk Management Policy, Standards and procedures to ensure alignment with regulatory guidance (OSFI, FCAC, etc.) and industry best practices.
• Assisting in defining and refreshing the Fraud Risk Appetite Statement; ensuring 1LOD business units operate within these defined limits.
• Serving as a subject matter expert (SME) during regulatory exams and internal audits regarding fraud governance.
• Leading the execution of the annual Fraud risk assessments. Aggregating data to identify inherent risks, assess control effectiveness, and determine residual risk across the organization.
• Conducting independent risk assessments on new products, services, or channels (New Product Risk Assessment) to ensure fraud controls are "baked in" prior to launch.
• Reviewing and providing "effective challenge" to the First Line’s Risk and Control Self-Assessments (RCSAs), ensuring they have accurately rated their fraud risks and controls, including questioning underlying assumptions, validating data accuracy, and ensuring the completeness and sustainability of proposed controls.
• Independently reviewing and challenging 1LOD fraud strategies (i.e, rule logic, model thresholds, authentication flows).
• Designing and executing a risk-based monitoring program to test the design and operating effectiveness of 1LOD fraud controls (i.e. verifying that KYC checks or high-value transaction reviews are actually happening).
• Reviewing significant fraud losses or incidents to ensure the First Line has identified the true root cause and implemented sustainable remediation.
• Defining, tracking, and reporting on Key Risk Indicators (KRIs) and Key Performance Indicators (KPIs); overseeing the management of fraud data to enable rapid tracking of trends, detect breaches in risk appetite, and escalate findings to the Risk Committee.
• Committee Reporting: preparing high-quality risk decks for the Operational Risk Management Committee (ORMC) or Board Risk Committee, summarizing top fraud threats, loss trends, and emerging risks.
• Tracking and validating the closure of fraud-related issues raised by Internal Audit, Regulators, or self-identified by the business. Ensuring evidence of closure is sufficient.
• Driving continuous improvement in the Fraud Risk Framework and governance processes to promote effectiveness and efficiency across the bank.
• Maintaining awareness of industry and regulatory developments.
• Leading and participating in vendor due diligence assessments related to fraud.
• Reviewing, editing, and approving comprehensive investigative reports as per internal and regulatory guidelines.
• Advising Senior Management of solutions, fraud issues, control weaknesses or deficiencies and trends identified during reporting/reviews.
• Partnering with internal & external stakeholders, as well as industry peers on best practices and trends as needed.
• Serving as a point of contact for internal teams for questions related to Fraud Risk.
• Overseeing management of fraud data to enable rapid tracking and monitoring of trends.
• Conducting risk assessments, investigating suspicious internal activities and collaborating with various departments to enhance internal controls.
• Staying abreast of industry standards to ensure appropriate fraud training/education/awareness programs are being delivered to the organization as needed.

So are YOU our next Manager, Fraud Risk Management? You are if you…

• Hold a Bachelor’s degree in business, related field or equivalent experience
• Have 6+ years of experience in Risk Management, specifically within Fraud Risk & Operational Risk, Fraud Strategy or Internal Audit
• Have strong knowledge of Fraud Risk Management, preferably in the banking industry
• Have a deep understanding of the "Three Lines of Defense" model and the distinction between risk ownership (1LOD) and risk oversight (2LOD)
• Are familiar with relevant regulatory requirements relative to operational risk
• Have hands-on expertise with fraud controls across customer lifecycle: onboarding/KYC, authentication, digital fraud, payments fraud, credit card fraud, internal fraud, and account takeover
• Understand how to use data analysis tools (i.e. SQL, Python) and visualization platforms (i.e. Tableau, PowerBI) to track fraud trends, challenge control effectiveness, and support KRI/KPI reporting
• Have proven record in working closely with Senior Management across lines of business, influencing and collaboration in cross-functional teams
• Demonstrate sound analytical thinking, planning, prioritizing, and execution skills
• Have the ability to work effectively with internal and external partners
• Are a proactive self-starter with a high degree of business and emotional intelligence
• Are a proficient written and verbal communicator
• See the big picture while being comfortable with day to day responsibilities
• Are proficient in Google Suite products (docs, sheets, etc.)
• Have strong presentation/deck building, facilitation skills and strong interpersonal and leadership skills

Additional Kudos If You…

• Are a Certified Fraud Examiner (CFE) or Certified Financial Crime Specialist (CFCS)

Compensation Information:

• Base salary range: $110,000 - 125,000
• The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.

Sounds like you? Click below to apply! At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.