DESCRIPTION Field Coordinator – South West Ontario (Kitchener/Waterloo and surrounding area)

Mosaic is looking for a dedicated, highly motivated, and highly organized individual to join our Retail Team as a Field Coordinator. The Field Coordinator will be responsibility for managing a team of approx. 60 Brand Ambassadors for our In-retail store demonstrations. This will include grocery & liquor store demonstrations.

It is the Coordinator’s responsibility to manage and grow their team, while coaching and mentoring to ensure quality and exceptional in store experiences at our retail establishments. A Coordinator will regularly be required to conduct store visits during activations to gather information for our clients and build and maintain relationships with Store Managers. The Coordinator will work closely with our account, asset, training and operations team, and will report to the Regional Manager.

Contract running: End of October-December 2025 (possibility of an extension)

RESPONSIBILITIES

• Manage & schedule approx. 60 Brand Ambassadors
• Maintain a 95-100% execution compliance rate, and a 100% BA survey compliance rate
• Forecast open recruitment needs 4 to 6 weeks out – conduct interviews
• Assist recruitment team with sourcing for new Brand Ambassadors
• Review all program training materials
• Approve and correct time keeping reports
• Read surveys (reports) submitted by BAs
• Achieve 20 % weekly visitations for locations in your area
• Maintain cleanliness and organization of back-room supply areas – order supplies as needed
• Regularly send out communication emails to your Brand Ambassadors
• Build team relationships – train & coach new hires
• Conduct new BA Orientation Training sessions
• Address any HR &payroll issues
• Attend weekly meetings, being prepared to discuss weekly compliance
• Practice and teach best and safe practices in field
• Reporting/analysis with all program insights, competitor insights and Brand Ambassador insights.

QUALIFICATIONS

• Previous experience with managing large teams
• Previous experience in working retail, particularly grocery or liquor chains
• Ability to manage multiple tasks and changing priorities
• Experience with Excel
• Excellent organization, time management and prioritization skills; demonstrated ability to juggle multiple critical tasks and consistently deliver against deadlines
• Must be available on weekends – days off are Tues & Wed
• Must have access to a vehicle
• Ability to work independently and as part of a team
• Ability to handle a fast-paced work environment with changing priorities and projects
• Strong written and verbal communication skills
• Liquor and Food Certification is a bonus

ABOUT US

Mosaic is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

As a leading North American integrated marketing agency, Mosaic specializes in everything from experiential marketing, commerce + retail media and field marketing, to design and production. With a 35+ year history, Mosaic has office hubs in Chicago, Dallas, and Toronto and full reach across North America.

We focus on creating brand experiences that connect brands with consumers in creative and relevant ways. Mosaic’s ultimate mission is to propel our client’s business, culture, and communities forward to make the human experience better. We are diverse, yet like-minded individuals, and we believe in taking risks and creating shared experiences, not just for our clients, but for each other. Every associate is given the keys to charter new ground as they collectively live in the moment of building memorable experiences together.