Do you love taking care of customers and keeping an eye on orders and inventory? Join a team where your role truly makes a difference: processing and tracking orders, collaborating with internal teams, and ensuring every customer has a smooth and pleasant experience. Our client? A national distributor of various everyday products located in Blainville.

Tasks

• Process and track manual and electronic orders, meeting customer deadlines.
• Manage and optimize inventory, including backorders, stockouts, and pending orders.
• Communicate with customers and suppliers to ensure a smooth and professional experience.
• Identify, analyze, and resolve customer issues, escalating when necessary.
• Collaborate with internal teams (Sales, Operations, Credit) to improve processes and customer satisfaction.
• Research and analyze products for substitutions or order adjustments.
• Participate in training on products, systems, and procedures to develop skills.
• Monitor deliveries and keep information up to date to ensure punctuality.
• Contribute to managing excess and dormant inventory.
• Perform other related tasks to support daily operations and overall efficiency.

Job requirements

• High school diploma obtained.
• Minimum of 2 years of experience in customer service.
• Bilingual in French and English, both spoken and written (30% of the clientele is anglophone).
• Proficiency in computer systems (a plus): Salesforce, Compass, ERS, Microsoft Office, Crystal, Freight, Tripsheet & Track POD.