Field Service Supervisor

Emploi - Permanent Full-time - Controller / Supervisor - mechanic / mechanical / engineering

Succursale: Brossard -Brossard Quebec J4Y 2P3

As soon as possibleSchedule: Monday to Friday (Day)

Description:

Groupe Sani Marc Inc., a Canadian leader in cleaning and sanitizing products, accessories, and equipment, is seeking a Field Service Supervisor.

This role involves localized support functions for the assigned group of technicians, ensuring operational efficiency and service excellence. You will serve as the primary point of contact for all customer technical needs, managing service call distribution, scheduling, and after-sales support nationwide. Collaborate with technicians and sales teams to perform diagnostics, resolve service issues, and ensure timely, effective solutions.

Responsibilities:

Responsibilities:

• Hire, onboard, and coach field technicians; ensure ongoing training on procedures, processes, and equipment.

• Plan and manage technicians’ schedules to meet service goals and customer demands efficiently.

• Conduct evaluations, provide feedback, and address performance or employee concerns.

• Lead, guide, and engage team members to maintain a positive and productive work environment.

• Monitor KPIs, analyze customer feedback, and implement strategies to enhance service quality.

• Create and refine service policies and procedures to optimize operations and customer satisfaction.

• Enforce company and safety standards (OSHA, WHMIS), conduct regular site audits, and maintain up-to-date PPE compliance.

• Act as liaison between clients, management, and field staff; resolve escalated customer issues promptly.

• Work with Sales to assess departmental needs, align processes, and support customer equipment training.

• Prepare regular reports on field activities and expenses; ensure team efficiency and minimize downtime.

Requirements:

Technical Requirements of the Position

• College studies or experience in a related field

• Five years of experience in this field.

• Bilingualism in Quebec.

• Good communication skills

• Knowledge of Microsoft tools is required.

• Mechanical aptitude.

Advantages:

• Reimbursement of training and development activities

• Telemedecine

• Corporate events

• Group insurance coverage

• Talent referencing

• Employee discount

• Employer's participatory RRSP

• Employee Assistance Program

• Mobile holidays

• Gifts of recognition of seniority

• Life insurance

• Long Term Disability Insurance

• Medical and paramedical expenses insurance

• Dental insurance

• Social activities

Note:

Specific Skills and Required Profile

• Organizational skills (work method)

• Good time manager

• Customer focus

• Effective listening and good communicator

• Leadership qualities

Disclaimer:

Why join us?

• This is a permanent position, located in Brossard;
• We are a company that focuses on employee well-being and professional development;
• You will be eligible for our group insurance plan and retirement program;
• We believe in employee growth, continuous learning, and providing opportunities to advance within the company;
• Possibility of remote work and flexible schedules, based on team needs;
• We care about the health of our employees; that’s why we provide healthy snacks and reimburse part of the costs for fitness activities.