Account Manager

Job summary

Manage client relationships as the primary point of contact, translating business goals into web project requirements and coordinating timelines and communication with internal teams. Oversee project progress, proposals, budgets, and account metrics while identifying growth opportunities and improving client service.

Job details

Company Description 2Web Design Inc., founded in 2004, specializes in creating stylish, functional, and user-focused websites tailored to the needs of modern organizations. The company partners with a broad range of clients, including start-ups, small and medium-sized businesses, enterprises, non-profits, educational institutions, and government organizations. The team focuses on helping clients plan, build, grow, learn, and succeed online by delivering clear, transparent, and high-value web solutions. 2Web Design Inc. aims to empower clients with online platforms they fully understand and own, acting as an extension of their business to fulfill their digital vision. Role Description This is a full-time, on-site Account Manager role based in Saskatoon, SK. The Account Manager will serve as the primary point of contact for clients, managing relationships, understanding business goals, and translating them into web project requirements. Daily responsibilities include coordinating project timelines, facilitating communication between clients and internal design/development teams, and monitoring project progress to ensure deliverables meet expectations. The role involves preparing proposals and presentations, managing budgets, identifying opportunities for upselling or cross-selling services, and supporting clients throughout the lifecycle of their online initiatives. The Account Manager will also gather feedback, track key account metrics, and contribute to continuous improvement of client service processes. Qualifications Strong client relationship management skills, including communication, negotiation, and conflict resolution abilities. Experience in project coordination or account management within web design, digital marketing, or technology services. Ability to understand and explain web design, development, and online strategy concepts in clear, client-friendly language. Organizational and time-management skills to handle multiple accounts, deadlines, and priorities. Comfort with using CRM tools, project management software, and basic office productivity applications. Analytical skills to interpret client needs, business objectives, and project performance metrics. Collaborative mindset and ability to work closely with designers, developers, and other team members. Post-secondary education in business, marketing, communications, or a related field, or equivalent experience. Previous experience working with a diverse client base (e.g., SMEs, non-profits, public sector) is an asset. Knowledge of digital marketing, website usability, and online customer experience best practices is beneficial.

What you’ll do

Manage client relationships as the primary point of contact, translating business goals into web project requirements and coordinating timelines and communication with internal teams. Oversee project progress, proposals, budgets, and account metrics while identifying growth opportunities and improving client service.

Requirements

Candidates should have client relationship management and project coordination or account management experience, ideally in web design, digital marketing, or technology services. Strong communication, organization, analytical, and collaboration skills are needed, along with familiarity with CRM and project management tools; post-secondary education in a related field or equivalent experience is expected.

Listed skills

• Time management · Preferred
• Project Coordination · Preferred
• Account Management · Preferred
• Negotiation · Preferred
• Communication · Preferred
• Upselling · Preferred
• Project management · Preferred
• Client Relationship Management · Preferred
• Conflict Resolution · Preferred
• CRM Tools · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Client Relationship Management
• Communication
• Negotiation
• Conflict Resolution
• Project Coordination
• Account Management
• Web Design
• Web Development
• Project Management
• Budget Management
• Upselling
• Cross-Selling
• CRM Tools
• Analytical Skills
• Time Management
• Digital Marketing

Job areas

• Management & Leadership
• Customer Service & Support
• Sales
• Technology
• Marketing