Ada is an AI-driven customer service platform that enhances user experiences and empowers enterprises by improving agent performance and accelerating AI maturity since 2016.
Toronto, Ontario
With more than 550 AI agents deployed globally, Ada is the trusted leader in agentic customer experience. Activated by the ACX Operating Model—a combination of technology, methodology, and expertise—enterprises can easily create and manage high-performing AI agents that deliver personalized interactions across channels. Since 2016, Ada has powered more than 6.4 billion interactions for global brands like Ancestry, Cebu Pacific, IPSY, monday.com, Pinterest, Square, and Sky, delivering extraordinary experiences at scale. Learn more at ada.cx.
Remote · Canada
The Senior Solutions Architect will design and implement complex technical integrations between Ada's AI Agent and client business systems. They will serve as a trusted technical advisor throughout the sales cycle and post-launch, ensuring optimal performance and automated resolution rates.
On-site
About Us Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless. Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through au…
On-site
About Us Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless. Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through au…
Remote · Canada
The Account Manager is responsible for managing a portfolio of 60 customers to ensure high retention, health, and renewal rates. They will also identify expansion opportunities and provide regular business reviews to demonstrate the value of Ada's AI solutions.
Remote · Canada
You will own the end-to-end co-sell motion by developing and accelerating partner-influenced deals while building joint go-to-market plans. Additionally, you will drive pipeline growth and optimize the partner ecosystem by collaborating cross-functionally with internal teams.
On-site
<div class="content-intro"><h3><span style="text-decoration: underline;"><strong>About Us</strong></span></h3> <p>Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.</p> <p>Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them…
Remote · Canada
You will manage a scaled book of business to drive customer retention and value realization through proactive engagement and AI-driven insights. You will also collaborate with cross-functional teams to improve product adoption and resolve escalated customer inquiries.
Remote · Canada
You will own the end-to-end security compliance program, including audits, vulnerability management, and vendor risk assessments. Additionally, you will act as the primary point of contact for customer security inquiries and translate regulatory requirements into actionable platform improvements.
