Business Operations Associate

Job summary

The role focuses on managing customer accounts, including invoicing and collections, while providing high-level customer service to external and internal clients. Additionally, the associate is responsible for processing contractor payroll, expenses, and supporting field office operations.

Job details

Overview Aerotek has an immediate opening for a Customer Service Associate / Business Operations Associate at the corporate office in Mississauga, ON. Compensation: $47,000 CAD + $1,000 quarterly bonuses Reporting to the Business Operations Supervisor (BOS), the Business Operations Associate (BOA) isresponsible for ensuring the highest level of customer service, to external customers as well as corporateand field office employees. The BOA is a proficient expert in the management and collection of customeraccounts, processing of contractor payroll and support of field offices. Qualities include: Building teamand customer relationships, conflict resolution, professionalism, the ability to employ the Aerotekcommunication model as appropriate, and the ability to adapt to changes in the workplace. Essential Functions of the Business Operations Associate:• Support liaison for general field office questions including but not limited to corporate policies, payroll,PeopleSoft issues, and spread and commissions• Processing travel/payroll advances and adjustments for assigned field offices• Auditing contractor payroll for assigned field offices• Processing contractor expenses• Management of customer accounts, including but not limited to invoicing, collections, customerservice and working with client to resolve outstanding issues Qualifications:• BA / BS degree in Business or Accounting preferred• Ability to effectively work in a team oriented environment that is fair, open, honest, humble,competitive• Thorough knowledge of business policies and account management practices• Strong communication skills and work ethic• Ability to balance daily workload through effective time management, prioritization and organizationalskills

What you’ll do

The role focuses on managing customer accounts, including invoicing and collections, while providing high-level customer service to external and internal clients. Additionally, the associate is responsible for processing contractor payroll, expenses, and supporting field office operations.

Requirements

A bachelor's degree in Business or Accounting is preferred. Candidates should possess strong communication skills, a solid understanding of business policies, and the ability to work effectively in a team-oriented environment.

Listed skills

• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Account Management
• Payroll Processing
• Collections
• Conflict Resolution
• Time Management
• Prioritization
• Organization
• Communication
• Auditing

Job areas

• Finance & Accounting
• Customer Service & Support
• Administrative