Field Technical Manager

Job summary

The Field Technical Manager identifies and investigates product quality and reliability issues in the field to assist dealers with technical resolutions. They serve as the primary technical link between dealers and the support team to improve customer satisfaction and product profitability.

Job details

Job Location: Central and Northern Alberta Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution. The role of this individual carries an understanding of agricultural equipment; is intimately familiar with how the equipment is operated; and has a strong appreciation of the customer’s needs and expectations. The Field Technical Manager will be the eyes and ears in the field whose primary function is to identify, investigate and report on product quality and emerging product reliability issues. This will include being the in-field technical representative focused on assisting dealers with product issue resolution. This position will have frequent and significant interaction with dealer service managers and technicians. The objective is to positively impact on product reliability, customer satisfaction, quality, market share and, ultimately, profitability. Your Impact: * Makes frequent visits—often on short notice—to dealers within the assigned area, serving as the 'eyes and ears' of the Technical Services & Support team when needed. * Travels onsite to investigate or assist with technical issues, providing expert advice and guidance to both team members and dealers. * Assists, coaches, and guides dealers in technical problem investigation and solution implementation. Identifies emerging issues and conducts investigations to understand product reliability concerns. * Performs first-level inspection, analysis, and reporting of failed parts. Reports on product reliability concerns, incorporating dealer and customer input, observations, recommendations, and supporting data such as readings, photos, and video. * Collaborates closely with the area Field Team and Technical Support. Provides Custom Harvester Combine Support during the grain harvest season. Your Experience and Qualification: * Degree/Certification in Vocational Ag, Trade, Technology, Agricultural Sciences, Engineering, or equivalent discipline. Additional certifications like ASE, ASAE, etc. are desired and found to be appealing. * 3 - 5 years of experience diagnosing and repairing automotive, ag equipment, heavy construction equipment or related experience. * Excellent technical skills including problem solving & troubleshooting. Thoroughly familiar with applied hydraulics, engines, drivetrains, electrical systems, electronics, and air conditioning systems. Also, excellent verbal and written communication skills. * Experience with heavy equipment (farm or industrial), dealership dynamics, and direct customer interaction. The employee must be capable of operation of assigned area with minimal supervision with clean driving record * Reliable and able to work independently. Must be willing to travel and be away from home. Your Benefits: * Group insurance, including vision and dental coverage * Wellness plans * Retirement plan (RRSP) with company match * Paid annual vacation * Employee Stock Purchase Plan Your Workplace: You will work with your wonderful AGCO Colleagues from Edmonton AB in Remote Model We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures, and perspectives. Join us as we bring agriculture into the future and apply now!

What you’ll do

The Field Technical Manager identifies and investigates product quality and reliability issues in the field to assist dealers with technical resolutions. They serve as the primary technical link between dealers and the support team to improve customer satisfaction and product profitability.

Requirements

Requires a degree or certification in Agricultural Sciences, Engineering, or a related trade, with 3-5 years of experience repairing heavy equipment. Candidates must possess strong technical skills in hydraulics and electronics and be willing to travel extensively.

Benefits

• Group Insurance • Vision Coverage • Dental Coverage • Wellness Plans • Retirement Plan (RRSP) With Company Match • Paid Annual Vacation • Employee Stock Purchase Plan

Listed skills

• Problem solving · Preferred
• Technical Reporting · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Technical Troubleshooting
• Product Quality Analysis
• Agricultural Equipment Repair
• Hydraulics
• Engine Diagnostics
• Drivetrains
• Electrical Systems
• Electronics
• Air Conditioning Systems
• Customer Interaction
• Problem Solving
• Technical Reporting
• Dealer Management
• Field Investigation
• Communication Skills
• Independent Work

Job areas

• Agriculture
• Engineering
• Trades
• Customer Service & Support
• Manufacturing