Business Systems Analyst

Job summary

Lead client discovery and translate business requirements into scalable loyalty solutions, documenting designs and coordinating scope, feasibility, budgets, and delivery across teams. Serve as the liaison among clients, business, product, and technical stakeholders; support sales opportunities, inform product roadmaps, and maintain solution integrity through launch.

Job details

About The Company Kobie Marketing is a nationally recognized leader in loyalty marketing solutions, dedicated to helping brands forge meaningful and lasting connections with their consumers. As a top workplace in the USA and a renowned remote-friendly organization, Kobie fosters a culture of innovation, collaboration, and growth. Partnering with some of the world's most prominent brands, Kobie specializes in creating customized loyalty programs that drive customer engagement, retention, and brand loyalty. The company prides itself on a values-led approach, emphasizing leadership at every level and a commitment to delivering exceptional value to clients and employees alike. About The Role The Solutions Architect (SA) at Kobie Marketing plays a pivotal role in bridging client needs with innovative loyalty solutions. This position acts as a subject matter expert (SME), investigating client requirements through a loyalty lens and translating these into actionable, scalable solutions. The SA collaborates closely with sales, product, and delivery teams to ensure that client objectives are clearly understood and effectively met. This role is primarily remote, with expectations of periodic travel to support client engagements, team collaboration, and company events. The ideal candidate will possess strong technical acumen, excellent communication skills, and the ability to manage complex projects from discovery through implementation, ensuring alignment across multiple teams and stakeholders. Qualifications Bachelor’s degree in Business, Marketing, Computer Science, or a related field; advanced degrees are a plus. Minimum of 5 years of experience in solutions architecture, loyalty marketing, or related roles. Proven expertise in designing and delivering enterprise-level solutions, with a strong understanding of loyalty platforms, CRM systems, and marketing automation tools. Exceptional communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders. Experience in managing cross-functional teams and coordinating multiple workstreams. Strong analytical and problem-solving skills, with a focus on delivering innovative and practical solutions. Ability to travel periodically as required to support client needs and company initiatives. Self-motivated, proactive, and able to work effectively in a remote environment. Responsibilities Own the discovery process by eliciting and validating business requirements that align client objectives with platform capabilities, ensuring solutions meet strategic goals. Create and maintain comprehensive solution documentation, including Business Requirement Documents (BRDs), Solution Design Documents (SCDs), and Epic/Feature briefs to ensure traceability and clarity throughout the project lifecycle. Scope standard engagements independently, coordinating cost of goods sold (COGS) validation across delivery, data, software, customer success, and strategy teams to ensure feasibility and budget alignment. Act as the primary liaison between business, product, and technical teams, facilitating clear communication and understanding across all workstreams. Represent solution expertise during RFPs, RFIs, and upsell discussions, providing technical credibility and strategic insights. Translate client and market feedback into actionable product roadmap inputs, helping shape future platform enhancements and features. Develop sales enablement materials such as demos, proposals, and pitch decks that establish technical credibility and support business development efforts. Maintain design integrity from planning through launch, proactively identifying potential delivery risks and addressing them early in the process. Present solution options to clients, guiding them through tradeoffs and helping to select the most effective approach based on their needs and constraints. Ensure alignment of project scope, timelines, and budgets, managing stakeholder expectations and delivering solutions that meet or exceed client expectations. Benefits Kobie Marketing offers a comprehensive benefits package designed to support the growth, well-being, and work-life balance of its employees. Employees enjoy flexible time-off policies, including flexible scheduling and nine company-wide holidays. The company provides a diverse suite of benefits such as health insurance, dental and vision coverage, retirement plans, and wellness programs. Kobie emphasizes professional development through ongoing training, mentorship, and opportunities for career advancement. Additionally, the organization fosters a collaborative and inclusive culture that values innovation, leadership, and personal growth. As a remote-first company, Kobie also offers the flexibility to work from anywhere, supporting a healthy work-life balance and accommodating diverse lifestyles. Equal Opportunity Kobie Marketing is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diverse teams lead to innovative ideas and better solutions, and we are dedicated to fostering a workplace where everyone can thrive and succeed.

What you’ll do

Lead client discovery and translate business requirements into scalable loyalty solutions, documenting designs and coordinating scope, feasibility, budgets, and delivery across teams. Serve as the liaison among clients, business, product, and technical stakeholders; support sales opportunities, inform product roadmaps, and maintain solution integrity through launch.

Requirements

Requires a bachelor’s degree in Business, Marketing, Computer Science, or a related field, with advanced degrees considered a plus, and at least five years of relevant experience. Candidates should bring enterprise solution design expertise, knowledge of loyalty platforms, CRM and marketing automation, strong communication and analytical skills, cross-functional coordination experience, and the ability to travel periodically.

Benefits

• Flexible Time Off
• Flexible Scheduling
• Company Holidays
• Health Insurance
• Dental Coverage
• Vision Coverage
• Retirement Plans
• Wellness Programs
• Professional Development
• Training
• Mentorship
• Career Advancement Opportunities
• Remote Work Flexibility

Listed skills

• Risk Management · Preferred
• CRM Systems · Preferred
• Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Business Requirements Analysis
• Solutions Architecture
• Loyalty Marketing
• Enterprise Solution Design
• CRM Systems
• Marketing Automation
• Stakeholder Communication
• Cross-Functional Team Coordination
• Project Management
• Analytical Problem-Solving
• Solution Documentation
• Scope and Budget Management
• RFP and RFI Support
• Product Roadmap Development
• Sales Enablement
• Risk Management

Job areas

• Technology
• Marketing
• Consulting
• Management & Leadership
• Sales

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