ServiceNow Architect – Change Management / DevOps Change Velocity / DPR

Job summary

Architect and configure ServiceNow Change Management, DevOps Change Velocity, and Digital Product Release, prioritizing out-of-the-box capabilities. Integrate ServiceNow with GitHub and Harness to automate controlled releases and maintain end-to-end audit traceability, while guiding implementation and aligning stakeholders on the target operating model.

Job details

ServiceNow Architect – Change Management / DevOps Change Velocity / DPR Location: Remote Canada/US | Duration: 5 months About the Role Our consulting client is seeking an experienced ServiceNow Architect to design and implement an automated change and release management solution using ServiceNow out-of-the-box (OOTB) capabilities wherever possible. The successful candidate will lead the configuration of ServiceNow Change Management, DevOps Change Velocity, and Digital Product Release (DPR) while integrating ServiceNow with GitHub and Harness to establish an automated, controlled release workflow with complete audit traceability from code commit through release closure. Key Responsibilities Architect and configure ServiceNow Change Management using OOTB capabilities and recommended platform practices. Design and implement DevOps Change Velocity to automate and streamline change processes within CI/CD pipelines. Configure and implement Digital Product Release (DPR) to support structured product and release management. Integrate ServiceNow with GitHub and Harness to enable automated change creation, approvals, deployment coordination, and release tracking. Establish end-to-end traceability from code commit through deployment and release closure. Ensure all changes and releases maintain appropriate audit trails, governance controls, and compliance requirements. Collaborate with DevOps, application development, release management, and business stakeholders to define and implement the target operating model. Leverage ServiceNow OOTB functionality wherever possible and minimize unnecessary customizations. Provide technical architecture guidance, solution design, and implementation leadership across the ServiceNow platform. Required Skills and Experience Strong experience as a ServiceNow Architect or Senior ServiceNow Technical Consultant. Hands-on experience with ServiceNow Change Management. Strong experience with ServiceNow DevOps and Change Velocity. Hands-on experience with ServiceNow Digital Product Release (DPR). Experience integrating ServiceNow with GitHub. Experience integrating ServiceNow with Harness or comparable CI/CD platforms. Strong understanding of DevOps, CI/CD pipelines, source control, and automated release processes. Experience designing workflows that provide end-to-end audit traceability from development commit through production release closure. Strong understanding of ServiceNow OOTB capabilities, architecture, and governance. Strong integration experience using APIs, Integration Hub, or related ServiceNow integration technologies. Preferred Qualifications ServiceNow CSA, CAD, or relevant CIS certifications. Experience working in enterprise environments with formal ITSM, change governance, and release management processes. Experience working with Agile, DevOps, and cross-functional delivery teams. Strong stakeholder communication and solution architecture skills.

What you’ll do

Architect and configure ServiceNow Change Management, DevOps Change Velocity, and Digital Product Release, prioritizing out-of-the-box capabilities. Integrate ServiceNow with GitHub and Harness to automate controlled releases and maintain end-to-end audit traceability, while guiding implementation and aligning stakeholders on the target operating model.

Requirements

Requires strong ServiceNow architecture experience, hands-on expertise in Change Management, DevOps Change Velocity, and Digital Product Release, and experience integrating with GitHub and a CI/CD platform such as Harness. Candidates should understand CI/CD, release governance, audit traceability, ServiceNow architecture and integrations, with relevant ServiceNow certifications and enterprise ITSM experience preferred.

Listed skills

• Change Management · Preferred
• Agile · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• ServiceNow Architecture
• Change Management
• DevOps Change Velocity
• Digital Product Release
• GitHub Integration
• Harness Integration
• CI/CD Pipelines
• Release Management
• Audit Traceability
• ServiceNow OOTB Capabilities
• ServiceNow Governance
• API Integration
• Integration Hub
• ITSM
• Agile
• Solution Architecture

Job areas

• Technology
• Software
• Consulting
• Management & Leadership

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