Airbnb is a community based on connection and belonging.
San Francisco, CA
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays, experiences and services that make it possible for guests to connect with communities in a more authentic way.
Remote · Canada
The Senior Specialist provides end-to-end support for key community members, managing complex and high-stakes reservation issues. They act as a primary point of contact, negotiating resolutions and collaborating across departments to ensure high-quality service standards.
Remote · Alberta, Canada, British Columbia, Canada, Ontario, Canada, Quebec, Quebec, Canada, Saskatchewan, Canada
Provide end-to-end support for complex and high-value reservations while managing sensitive cases across various communication channels. Act as a subject matter expert to resolve issues, negotiate between hosts and guests, and drive continuous improvement within the team.
Remote · Alberta, Canada, British Columbia, Canada, Ontario, Canada, Quebec, Quebec, Canada, Saskatchewan, Canada
Provide end-to-end premium support for high-value reservations and luxury segments, ensuring complete resolution of complex cases. Act as a subject matter expert to mediate between hosts and guests while collaborating with internal stakeholders like Legal and Policy teams.
Remote · British Columbia, Canada, Ontario, Canada, Quebec, Quebec, Canada, Saskatchewan, Canada
The Team Specialist provides operational support and consultative guidance for case handling to ensure the smooth functioning of the Delivery team. They are responsible for managing queues, handling high-severity escalations, and reporting on service performance trends to leadership.
Remote · Alberta, Canada, British Columbia, Canada, Ontario, Canada, Quebec, Quebec, Canada, Saskatchewan, Canada
The Senior Specialist provides end-to-end support for complex and high-value reservations while acting as a subject matter expert for Airbnb policies. They are responsible for managing sensitive cases, mediating between hosts and guests, and driving continuous improvement within the team.
Remote · Canada, United States
Design, build, and operate the software and solutions for Airbnb's production network infrastructure, including traffic proxies and service meshes. Collaborate with open source communities and internal teams to optimize network performance and security across global regions.
Remote · Canada
Provide premium support to Airbnb hosts and guests to ensure high-quality experiences. Facilitate authentic connections and resolve issues to maintain community standards.
Remote · Alberta, Canada, British Columbia, Canada, Ontario, Canada, Quebec, Quebec, Canada, Saskatchewan, Canada
The Supervisor manages a team of 10-15 ambassadors to ensure high-quality customer support and handles complex, urgent escalations. They are responsible for coaching, performance management, and fostering an engaged team environment while driving operational excellence.
Remote · Canada
The supervisor will lead a team of 10-15 customer service ambassadors, providing coaching, performance management, and operational support. They are responsible for managing complex escalations, ensuring high-quality service standards, and fostering a diverse and engaged team environment.
Remote · Alberta, Canada, British Columbia, Canada, Ontario, Canada, Quebec, Quebec, Canada, Saskatchewan, Canada
Provide end-to-end support to key community members by managing complex cases across multiple communication channels. Foster strong user relationships while ensuring high-quality resolutions and collaborating cross-functionally to improve team processes.
Remote · Canada
Provide end-to-end premium support to Airbnb community members, including the luxury segment, across multiple communication channels. Manage complex cases, ensure high-quality resolutions, and maintain strong relationships with users while collaborating cross-functionally.
Remote · Alberta, Canada, British Columbia, Canada, Ontario, Canada, Quebec, Quebec, Canada, Saskatchewan, Canada
Oversee operational environments for customer service teams, managing high-level escalations and ensuring high-quality community support. Lead people strategy including hiring, onboarding, and performance development for a team of 10-15 ambassadors.
Remote · Alberta, Canada, British Columbia, Canada, Ontario, Canada, Quebec, Quebec, Canada, Saskatchewan, Canada
Lead and coach a team of 10-15 customer service ambassadors to ensure high-quality support for the Airbnb community. Manage complex escalations, monitor service performance trends, and oversee the full employee lifecycle including hiring and talent development.
Remote · Alberta, Canada, British Columbia, Canada, Ontario, Canada, Quebec, Quebec, Canada, Saskatchewan, Canada
Lead large-scale, cross-functional programs to improve community support and align with Airbnb's strategic goals. Act as a liaison between business functions like marketing, product, and engineering to ensure seamless user experiences.
Remote · British Columbia, Canada, Ontario, Canada, Quebec, Quebec, Canada, Saskatchewan, Canada
Implement large-scale, cross-functional programs to drive strategic goals for the Community Support organization. Act as a bridge between business functions like Product, Engineering, and Marketing to execute end-to-end initiatives for hosts and guests.
On-site · Montréal
Coordinate daily office operations and hospitality services to ensure a welcoming and functional workplace for employees and guests. Provide administrative and calendar support to the Country Manager while facilitating local gatherings and leadership visits.
On-site · Montréal
Coordinate daily office operations and administrative support for local leadership to ensure a functional and welcoming workplace. Facilitate employee gatherings, executive visits, and maintain high hospitality standards across the office environment.
On-site · Canada
As a Workforce Management Lead, you will play a pivotal role in operational intelligence and capacity strategy, transforming complex real-time workforce data into actionable insights. You will oversee capacity planning, staffing processes, and collaborate with teams to ensure optimal resource allocation.
Remote · Canada
As the Workforce Management Lead, you will oversee capacity planning, staffing, and agent prioritization processes while transforming workforce data into actionable insights for senior leadership. You will also manage project staffing and scheduling, ensuring optimal resource allocation across various projects.
Remote · Ontario, Canada, British Columbia, Canada, Quebec, Canada, Saskatchewan, Canada
Lead demand forecasting, capacity planning, and agent prioritization for Scaled and Revenue Operations teams. Transform workforce data into executive narratives to optimize vendor footprints and drive operational efficiency through AI and strategic staffing.
