Airbnb is a community based on connection and belonging.
San Francisco, CA
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays, experiences and services that make it possible for guests to connect with communities in a more authentic way.
Remote · Alberta, Canada, British Columbia, Canada, Ontario, Canada, Quebec, Quebec, Canada, Saskatchewan, Canada
The Senior Quality Lead will own and execute the quality strategy for AirCover, ensuring rigorous measurement and defensibility of claim reviews. They will oversee global QA execution, lead root cause analysis, and drive technology enablement through AI and automated reporting.
Remote · Alberta, Canada, British Columbia, Canada, Ontario, Canada, Quebec, Quebec, Canada, Saskatchewan, Canada
The Specialist provides end-to-end support for the Airbnb community, managing complex cases across various channels including live chat, social platforms, and phone. They are responsible for fostering strong user relationships, resolving issues efficiently, and collaborating cross-functionally to improve service quality.
Remote · British Columbia, Canada, Ontario, Canada, Quebec, Quebec, Canada, Saskatchewan, Canada
The Complex Claims Manager will identify, investigate, and manage risk and mitigation strategies for complex and large loss claims. They will also collaborate with cross-functional teams and external partners to drive accountability and deliver improvements in claim handling.
Remote · British Columbia, Canada, Ontario, Canada, Quebec, Quebec, Canada, Saskatchewan, Canada
The Market Manager is responsible for managing professional host accounts, driving supply acquisition, and optimizing market performance within an assigned territory. They will collaborate cross-functionally to develop localized supply strategies and ensure long-term success through data-driven decision-making.
Remote · Alberta, Canada, British Columbia, Canada, Ontario, Canada, Quebec, Quebec, Canada, Saskatchewan, Canada
Provide end-to-end support to key community members by managing complex cases across multiple communication channels. Foster strong user relationships while ensuring high-quality resolutions and collaborating cross-functionally to improve team processes.
Remote · Alberta, Canada, British Columbia, Canada, Ontario, Canada, Quebec, Quebec, Canada, Saskatchewan, Canada
The Regional Operations Manager oversees internal customer service teams, ensuring high-quality support and managing complex, high-risk escalations. They are responsible for driving team performance, fostering professional development, and executing strategic operational initiatives.
Remote · Alberta, Canada, British Columbia, Canada, Ontario, Canada, Quebec, Quebec, Canada, Saskatchewan, Canada
Provide end-to-end support for complex and high-value reservations while managing sensitive cases across various communication channels. Act as a subject matter expert to resolve issues, negotiate between hosts and guests, and drive continuous improvement within the team.
Remote · Alberta, Canada, British Columbia, Canada, Ontario, Canada, Quebec, Quebec, Canada, Saskatchewan, Canada
Provide end-to-end premium support for high-value reservations and luxury segments, ensuring complete resolution of complex cases. Act as a subject matter expert to mediate between hosts and guests while collaborating with internal stakeholders like Legal and Policy teams.
Remote · Alberta, Canada, British Columbia, Canada, Ontario, Canada, Quebec, Quebec, Canada, Saskatchewan, Canada
The Senior Specialist provides end-to-end support for complex and high-value reservations while acting as a subject matter expert for Airbnb policies. They are responsible for managing sensitive cases, mediating between hosts and guests, and driving continuous improvement within the team.
Remote · Alberta, Canada, British Columbia, Canada, Ontario, Canada, Quebec, Quebec, Canada, Saskatchewan, Canada
The Supervisor manages a team of 10-15 ambassadors to ensure high-quality customer support and handles complex, urgent escalations. They are responsible for coaching, performance management, and fostering an engaged team environment while driving operational excellence.
Remote · Alberta, Canada, British Columbia, Canada, Ontario, Canada, Quebec, Quebec, Canada, Saskatchewan, Canada
Oversee operational environments for customer service teams, managing high-level escalations and ensuring high-quality community support. Lead people strategy including hiring, onboarding, and performance development for a team of 10-15 ambassadors.
On-site
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Community Support org handles tens of millions of interactions yearly, engaging with one in five Airbnb customers by phone, messaging, chat, or social media channels. The group handles hundreds of issues…
On-site
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: At Airbnb, we are driven by our mission to create belonging everywhere. Our Platform Managers embody this ethos, envisioning ideal end states for our community and working backward to achieve them. The Commun…
Remote · Alberta, Canada, Ontario, Canada, British Columbia, Canada, Quebec, Canada, Saskatchewan, Canada
Manage complex safety cases involving sensitive issues like discrimination and personal threats to support survivors and restore their status quo. Interact with community members via live chat, phone, and social platforms while collaborating with stakeholders to improve safety services.
On-site
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: No global movement springs from individuals. It takes an entire team united behind something big. Airbnb helps anyone belong anywhere as the world’s largest community-driven hospitality company. Every day,…
