Airbnb is a community based on connection and belonging.
San Francisco, CA
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays, experiences and services that make it possible for guests to connect with communities in a more authentic way.
Remote · Alberta, Canada, British Columbia, Canada, Ontario, Canada, Quebec, Quebec, Canada, Saskatchewan, Canada
Manage the full-cycle recruitment process for global operations roles, with a focus on community support positions. Collaborate with stakeholders to develop hiring strategies and build diverse candidate pools while ensuring an exceptional candidate experience.
Remote · British Columbia, Canada, Ontario, Canada, Quebec, Quebec, Canada, Saskatchewan, Canada
Manage the full-cycle recruitment process for Global Operations, including sourcing, screening, and closing candidates. Partner with hiring managers and stakeholders to build effective hiring strategies and ensure a high-quality candidate experience.
Remote · Canada
The Senior Manager will lead the end-to-end quality strategy for high-volume support functions, consolidating fragmented frameworks into a unified operating model. They will drive continuous improvement by leveraging AI-powered tools, managing global partner performance, and fostering a culture of quality across diverse teams.
Remote · Canada
The Senior Director of Quality will lead the end-to-end quality program for high-volume community support, establishing a unified operational model and leveraging AI tools. They are responsible for driving strategic quality initiatives, managing global partner performance, and fostering a culture of continuous improvement.
On-site
<div class="content-intro"><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.</span></p></div><p><span style="font-family: arial, helvetica, sans-serif; color: #000000;"><strong>The Community You Will Join:</str…
On-site
<div class="content-intro"><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.</span></p></div><p><span style="font-family: arial, helvetica, sans-serif; color: #000000;"><strong>The Community You Will Join: </st…
Remote · Alberta, Canada, British Columbia, Canada, Ontario, Canada, Quebec, Quebec, Canada, Saskatchewan, Canada
The Specialist provides end-to-end support for the Airbnb community, managing complex cases across various channels including live chat, social platforms, and phone. They are responsible for fostering strong user relationships, resolving issues efficiently, and collaborating cross-functionally to improve service quality.
Remote · Alberta, Canada, British Columbia, Canada, Ontario, Canada, Quebec, Quebec, Canada, Saskatchewan, Canada
Provide end-to-end support to key community members by managing complex cases across multiple communication channels. Foster strong user relationships while ensuring high-quality resolutions and collaborating cross-functionally to improve team processes.
Remote · Alberta, Canada, British Columbia, Canada, Ontario, Canada, Quebec, Quebec, Canada, Saskatchewan, Canada
The Quality Manager will lead the AirCover quality program, establishing operational frameworks and executing quality strategies to ensure accuracy and defensibility of decisions. They will oversee global quality assessments, conduct root cause analysis, and drive the adoption of automated QA and AI tools to improve performance.
Remote · Alberta, Canada, British Columbia, Canada, Ontario, Canada, Quebec, Quebec, Canada, Saskatchewan, Canada
The Senior Quality Lead will own and execute the quality strategy for AirCover, ensuring rigorous measurement and defensibility of claim reviews. They will oversee global QA execution, lead root cause analysis, and drive technology enablement through AI and automated reporting.
Remote · Canada
Provide premium support to Airbnb hosts and guests to ensure high-quality experiences. Facilitate authentic connections and resolve issues to maintain community standards.
Remote · Canada
The Complex Claims Manager will identify, investigate, and manage risk strategies to resolve significant and complex loss claims. They will collaborate with internal and external stakeholders, including legal and insurance partners, to ensure compliance and effective resolution of claims.
Remote · British Columbia, Canada, Ontario, Canada, Quebec, Quebec, Canada, Saskatchewan, Canada
The Complex Claims Manager will identify, investigate, and manage risk and mitigation strategies for complex and large loss claims. They will also collaborate with cross-functional teams and external partners to drive accountability and deliver improvements in claim handling.
Remote · Canada
Provide end-to-end premium support to Airbnb community members, including the luxury segment, across multiple communication channels. Manage complex cases, ensure high-quality resolutions, and maintain strong relationships with users while collaborating cross-functionally.
