PBSH Caseworker

Job summary

The PBSH Caseworker provides individualized care and case management to support housing stability for individuals with complex needs. They promote harm reduction and housing-first philosophies while performing crisis management and advocacy duties.

Job details

Job Type: Permanent Full-Time (3 days on, 3 days off; 7am–7pm) Pay: $24.95 per hour About the Role Alpha House operates multiple Place-Based Supportive Housing (PBSH) programs across Calgary, focused on providing care to individuals with complex needs and supporting long-term housing stability. These programs are built on our core values—meeting participants where they are at, eliminating barriers to entry, and offering a safe, compassionate space to address addiction and mental health challenges. As a PBSH Caseworker, you’ll work in a team-based, case management model to help clients maintain housing and stability. You’ll provide individualized care while promoting harm reduction and housing-first philosophies in both word and action. This role requires strong crisis management, advocacy, and rapport-building skills, as well as a deep sense of empathy, respect, and ethical responsibility. About You We are looking for an experienced caseworker to join our PBSH program. The ideal candidate would have the following: A minimum two-year diploma in Human Services (or related field) from a public post-secondary institution, or actively enrolled Strong understanding of addiction, harm reduction, trauma-informed care, and the housing-first model Frontline experience supporting vulnerable populations, particularly those facing homelessness, addictions, or mental health challenges High degree of empathy, compassion, and non-judgmental support for clients Crisis management, de-escalation, and conflict resolution skills Excellent communication, time management, and interpersonal skills Technologically proficient in Microsoft Word, Excel, and Outlook Able to maintain confidentiality and adhere to privacy standards A team player with the ability to work independently Flexible, resourceful, and adaptable Familiarity with the Protection of Persons in Care Act Position Requirements Class 5 (Non GDL) driver license (Not required for overnight) Be able to physically assist clients from prone to sitting or standing, and vice versa Able to provide a Vulnerable Sector Search, valid within the last six months, that does not contain any results material to the position Ability to complete POPA, ATIA & Lift training About Alpha House Alpha House is dedicated to providing safe, caring, and respectful environments for individuals dealing with addiction and mental health challenges. Our team is passionate about making a difference in the lives of those we serve, offering comprehensive support and resources to help individuals on their journey to recovery and stability. We believe in meeting people where they are at and offering practical, compassionate, and professional support throughout their journey. Benefits of working at Alpha House Meaningful work supporting vulnerable populations Medical and Dental Benefits after six months of continuous work Personal Development and training opportunities If this role sounds like something you are interested in, we urge you to apply!

What you’ll do

The PBSH Caseworker provides individualized care and case management to support housing stability for individuals with complex needs. They promote harm reduction and housing-first philosophies while performing crisis management and advocacy duties.

Requirements

Candidates must hold or be enrolled in a minimum two-year diploma in Human Services or a related field. The role requires frontline experience with vulnerable populations and proficiency in crisis intervention and de-escalation techniques.

Benefits

• Medical benefits
• Dental benefits
• Personal development opportunities
• Training opportunities

Listed skills

• Time management · Preferred
• interpersonal skills · Preferred
• Microsoft Excel · Preferred
• case management · Preferred
• Communication · Preferred
• Microsoft Word · Preferred
• crisis management · Preferred
• Conflict Resolution · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Case management
• Crisis management
• Harm reduction
• Trauma-informed care
• Housing-first model
• De-escalation
• Conflict resolution
• Advocacy
• Rapport-building
• Communication
• Time management
• Interpersonal skills
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Confidentiality
• Empathy
• Resourcefulness
• Rapport Building
• Trauma Informed Approaches
• De-escalation Techniques
• Ethical Standards And Conduct
• Valid Driver's License
• Compassion
• Mental Health
• Case Management
• Conflict Resolution
• Crisis Management
• Human Services
• Interpersonal Communications
• Supportive Housing
• Time Management

Job areas

• Social Services
• Healthcare
• Administrative
• Caseworker
• Case Worker
• Social Work Associate Professionals
• Child, Family, and School Social Workers

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