Application Support Lead

Job summary

Lead Level 2 and Level 3 support operations for the RightAngle and Zema platforms, managing incidents, complex troubleshooting, and root cause analysis. Maintain system stability, availability, performance, and reliability while improving support processes and coordinating with business stakeholders, vendors, and technology teams.

Job details

Hiring: Application Support Lead Location: Toronto / Calgary, Canada (Remote) Job Description: We are seeking an experienced Application Support Lead to oversee the operational stability, support, maintenance, and continuous improvement of the RightAngle and Zema platforms. The successful candidate will lead Level 2 (L2) and Level 3 (L3) application support teams, manage incident and problem resolution, improve system reliability, and act as the primary technical liaison between business stakeholders, vendors, and technology teams. Key Responsibilities: Lead L2/L3 application support operations for RightAngle and Zema platforms. Manage incidents, troubleshoot complex issues, and drive root cause analysis. Ensure system stability, availability, performance, and reliability. Drive continuous improvement of application support processes. Collaborate with business stakeholders, vendors, and technology teams. Support business-critical energy trading, risk management, and market data management applications. 📩 Interested candidates: Please share your updated resume. kashish.kulbhaje@aptino.com / kashish.kulbhaje@aptino.biz Contact No - 817 330 7081 #Hiring #ApplicationSupportLead #ApplicationSupport #RightAngle #Zema #EnergyTrading #ITJobs #RemoteJobs #ContractJobs #CanadaJobs

What you’ll do

Lead Level 2 and Level 3 support operations for the RightAngle and Zema platforms, managing incidents, complex troubleshooting, and root cause analysis. Maintain system stability, availability, performance, and reliability while improving support processes and coordinating with business stakeholders, vendors, and technology teams.

Requirements

The role seeks an experienced Application Support Lead to oversee operational support for RightAngle and Zema. It requires leadership of L2/L3 support teams and the ability to resolve complex issues and support business-critical energy trading, risk management, and market data applications.

Listed skills

• Continuous Improvement · Preferred
• Incident Management · Preferred
• Risk Management · Preferred
• Troubleshooting · Preferred
• Root Cause Analysis · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Application Support
• RightAngle
• Zema
• Incident Management
• Problem Resolution
• Troubleshooting
• Root Cause Analysis
• System Reliability
• Application Maintenance
• Continuous Improvement
• L2/L3 Support
• Stakeholder Collaboration
• Vendor Management
• Energy Trading
• Risk Management
• Market Data Management

Job areas

• Technology
• Customer Service & Support
• Management & Leadership
• Energy

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