Bilingue Agent Au Service à la clientele

About Becklar Becklar delivers the industry’s only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response—designed to act in the moments that matter most. Headquartered in Ogden, Utah, Becklar is one of the nation’s largest and fastest-growing monitoring companies, protecting more than 2.2 million subscribers daily. Guided by our mission to create a safer world through innovative technology and caring people, we live our We Care F.I.R.S.T. values—Fun, Innovative, Relationship-driven, Service-focused, and Team-oriented. Raisons pour lesquelles vous allez adorer travailler ici: Salaire de départ : 18$/h (quart de jour), 19$/h (quart de nuit) Trois semaines de formation rémunérée et pratique Heures garanties et sécurité d’emploi Possibilités d’avancement et de développement de carrière Une culture de travail agréable : fêtes d’entreprise, activités d’équipe, développement personnel et plus encore ! Aucune vente, aucun sondage — seulement aider les gens Ce Que Vous Ferez : Traiter et répondre aux signaux d’alarme rapidement, avec précision et professionnalisme, même en situation de stress Envoyer les autorités appropriées et vérifier que l’aide est en route Documenter avec exactitude toutes les réponses aux signaux reçus Utiliser efficacement plusieurs systèmes informatiques Participer à la formation continue pour votre développement professionnel Ce Que Nous Recherchons?: Bilingue en français et en anglais (oral et écrit) – requis 18 ans ou plus, avec un diplôme d’études secondaires ou équivalent Expérience en service à la clientèle (un atout) Capacité à rester calme et professionnel(le) sous pression Disponible pour travailler un jour de fin de semaine par semaine ou une fin de semaine sur deux, ainsi que les jours fériés Capacité à suivre et réussir la formation rémunérée de 3 semaines Engagement minimal de 6 mois Vérification du casier judiciaire réussie Résider au Canada et être légalement autorisé(e) à y travailler Reasons You'll Love Working Here: Starting pay :$18/hour (day shift ) , $19/hour (overnight shift ) Three weeks of paid , hands-on training Guaranteed hours with job security Opportunities for career growth and advancement A Fun work Culture, company parties, team activities, personal development and more ! No sales !No surveys! - just helping people What you'll do : Process and respond to alarm signals quickly, accurately, and professionally in stressful situations Dispatch the proper authorities , verify that help is on the way Document all responses accurately for the signals Learn and utilize multiple software systems efficiently Participate in training and development , for professional growth. What We're Looking for ? : Must be fluent in French and English, spoken and written (Required) Must be 18 years of age or older with a high school diploma or equivalent Calm ,reliable, and professional in a fast-paced environment with high-pressure situations willing to work weekends and holidays Must able to pass a background check Able to pass three week training class Experience in customer service is preferred Must reside in Canada and be legally authorized to work. What’s in it for you? At Becklar, we’re driven by a bold purpose: protecting people, property, and employees when it matters most. We work hard toward meaningful goals, but we believe great work happens when people feel supported, connected, and genuinely enjoy what they do. Life at Becklar is built on trust, teamwork, and moments that matter — and we back that up with benefits designed to support you both at work and beyond. Here’s a snapshot of what we offer: Competitive compensation and opportunities to share in our success Comprehensive health benefit plans to support you and your wellbeing 401(k) retirement plan with company contribution Inclusive parental leave designed to support all parents and caregivers Wellbeing and lifestyle perks to support personal growth, connection, and balance Generous PTO so you can recharge, give back, and take care of what matters most EEO Statement Becklar is an equal opportunity employer and is committed to creating a workplace free of discrimination and harassment. We make employment decisions based on business needs, job requirements, and skills, without regard to any status protected under applicable federal, state, or local law. Even if you don’t match the job description, please reach out to us or follow us on any other social media to see potential jobs that match your skillset.

Process and respond to alarm signals quickly and accurately while maintaining professional communication during stressful situations. Dispatch appropriate authorities and maintain precise documentation of all responses within the company software systems.

Candidates must be fluent in both French and English and possess a high school diploma or equivalent. Applicants must be at least 18 years old, able to pass a background check, and available to work weekends and holidays.

• Paid training • Job security • Career growth opportunities • Company parties • Team activities • Personal development • Health benefit plans • 401(k) retirement plan • Parental leave • Wellbeing perks • Paid time off

• Time managementPreferred
• FrenchPreferred
• Customer servicePreferred
• Problem solvingPreferred
• Attention to detailPreferred
• CommunicationPreferred
• Data entryPreferred
• EnglishPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Bilingualism
• French
• English
• Communication
• Problem solving
• Attention to detail
• Software proficiency
• Crisis management
• Professionalism
• Time management
• Data entry
• Bilingual (French/English)
• Artificial Intelligence
• Multilingualism
• Customer Service
• Training And Development
• Sales
• Innovation
• Personal Health Records
• Software Systems
• Team Oriented
• Guarding
• Teamwork

• Customer Service & Support
• Security & Safety
• Client Service Agent
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week