Information Technology Support Engineer

Job summary

Provide face-to-face Level 2 support for Windows devices, printers, peripherals, applications, and network connectivity, resolving common issues and performing approved quick fixes. Maintain and configure replacement devices, document interactions in ServiceNow, and escalate issues that require higher-tier support.

Job details

Job Opportunity: IT Support Engineer at AVASO Technology Location: Montreal, QC, Canada Position Type: Full-time Role Job Profile Join AVASO Technology! We are hiring an IT Technical Bar Support Technician in Canada! Are you a customer-focused IT troubleshooter who loves resolving issues face-to-face? AVASO is looking for a Level 2 IT Support professional to run our Walk-Up Technical Bar. If you excel at quick fixes, device hot-swaps, and delivering a great user experience, we want you on our team! How to Apply: Ready to take your career to the next level? Apply now by clicking the "Easy Apply" or Click here IT Support Engineer Job Snapshot: Job Title: IT Support Engineer Locations: Montreal, QC Support Model: Technical Bar / Walk-Up IT Kiosk Experience Level: Level 2 IT Support Technical Roles & Responsibilities: Frontline Troubleshooting: Provide hands-on, walk-up support for Windows OS, laptops, desktops, printers, peripherals, and network connectivity issues. Quick Resolutions: Execute approved quick fixes for password resets, AD access, and standard enterprise applications while adhering strictly to IT compliance and security policies. Device Management (Hot-Swaps): Maintain, provision, and configure ready-to-use replacement laptops and peripherals to minimize end-user downtime. ServiceNow Ticketing: Create, update, and route incident tickets accurately. Ensure detailed documentation of all walk-up interactions, troubleshooting steps, and escalations. Strategic Escalation: Quickly diagnose whether an issue can be resolved at the L2 level or requires immediate escalation to advanced support tiers. What You Bring: Bilingual Proficiency: Fluent in both English and French (Required). Experience: 4+ year in a Help Desk, Service Desk, or Walk-Up IT Support role. Tech Stack: Solid grasp of Windows environments, basic networking, hardware break/fix, and enterprise ITSM tools (ServiceNow preferred). Mindset: Patient, professional, and capable of translating technical jargon into simple terms for end-users. Why AVASO Technology? Join a dynamic and innovative team with a global presence. Opportunities for career growth and continuous learning. Competitive salary and benefits package. Work with cutting-edge technologies to shape the future of IT solutions. AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.

What you’ll do

Provide face-to-face Level 2 support for Windows devices, printers, peripherals, applications, and network connectivity, resolving common issues and performing approved quick fixes. Maintain and configure replacement devices, document interactions in ServiceNow, and escalate issues that require higher-tier support.

Requirements

Requires at least four years of help desk, service desk, or walk-up IT support experience and fluency in English and French. Candidates should have knowledge of Windows environments, basic networking, hardware troubleshooting, and enterprise ITSM tools, with a patient and professional approach to user support.

Benefits

• Competitive Salary • Benefits Package • Career Growth Opportunities • Continuous Learning

Listed skills

• French · Preferred
• Technical · Preferred
• Compliance · Preferred
• Microsoft Excel · Preferred
• management · Preferred
• Documentation · Preferred
• Troubleshooting · Preferred
• Windows · Preferred
• future · Preferred
• Customer · Preferred
• English · Preferred
• ServiceNow Ticketing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Windows Support
• Walk-Up IT Support
• Level 2 Troubleshooting
• Hardware Break/Fix
• Laptop and Desktop Support
• Printer and Peripheral Support
• Basic Networking
• Network Connectivity Troubleshooting
• Active Directory Access
• Password Resets
• ServiceNow
• ITSM Ticketing
• Device Provisioning and Configuration
• Incident Documentation
• Escalation Management
• English and French Fluency

Job areas

• Technology
• Customer Service & Support