Registered Wealth Management Client Associate

Job summary

This role provides comprehensive client service support to Financial Advisors, ensuring operational excellence and client advocacy. Responsibilities include managing client relationships, educating clients on banking offerings, and maintaining accurate documentation in alignment with bank policies.

Job details

Job Description: Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance. Merrill’s Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America. Merrill is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Merrill, we empower you to bring your whole self to work. We value the unique perspectives in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different skills and experiences that individuals bring from all backgrounds and careers; whether gained through military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Job Description: This job is responsible for providing client service support to potentially multiple Financial Advisors (FAs). Key responsibilities include supporting enterprise strategic objectives, operational excellence goals, and client advocacy within the FA's business, while customizing solutions based on their specific needs. Job expectations include serving as the most frequent point of contact within Merrill to address all service needs of their clients. Responsibilities: Provides excellent Client Service to the bank's clients through educating them on all of the bank's service and banking offerings Ensures timeliness, accuracy, and completeness in client materials and follows up on all client and Financial Advisor (FA) requests Assists with ensuring practices are in alignment with the bank's policies and procedures to support operational excellence, protect the bank's clients, and manage risk Identifies, deepens, and maintains client relationships through emphasizing the bank's offerings and promoting incorporation of banking into day-to-day practices, while communicating outputs to the FA Supports day-to-day team activities and needs including covering roles in times of absence or seasonal need increases, while leading with a client first mindset Required Qualifications: Currently holds FINRA Securities Industry Essentials (SIE), Series 7, and Series 66 (63 and 65 accepted in lieu of 66) **If these licenses are not currently held, they must be obtained within a specified timeframe if being hired into a registered job code** Possesses advanced industry knowledge and an understanding of investment products Is an enthusiastic, highly motivated self-starter with a strong work ethic and an intense focus on results Demonstrates a client-centric mindset, always acting in the best interest of the client Has the ability to learn and adapt to new information and technology platforms Desired Qualifications: Has experience working with clients, quickly fulfilling their needs, delivering complex solutions, and providing an excellent client experience Is comfortable operating in a fast-paced environment with changing and evolving responsibilities Is detail oriented Demonstrates a commitment to continuous learning and professional growth Exhibits sound judgment and discretion when handling sensitive information Strong computer application skills, including proficiency with Microsoft Word, Excel, PowerPoint, and Salesforce Demonstrates professional verbal and written communication skills Skills: Account Management Client Management Customer and Client Focus Issue Management Oral Communications Business Development Client Solutions Advisory Pipeline Management Prioritization Administrative Services Emotional Intelligence Referral Identification Written Communications Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy. Shift: 1st shift (United States of America) Hours Per Week: 37.5 Pay Transparency details US - ME - Portland - 1 MONUMENT SQ - One Monument Square (ME9001), US - VT - Burlington - 60 LAKE ST (VT9060) Pay and benefits information Pay range $25.00 - $45.00 hourly pay, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

What you’ll do

This role provides comprehensive client service support to Financial Advisors, ensuring operational excellence and client advocacy. Responsibilities include managing client relationships, educating clients on banking offerings, and maintaining accurate documentation in alignment with bank policies.

Requirements

Candidates must hold FINRA SIE, Series 7, and Series 66 (or 63/65) licenses or be able to obtain them within a specified timeframe. Proficiency in Microsoft Office applications and Salesforce, along with strong communication and interpersonal skills, is required.

Benefits

• Paid time off • Discretionary incentive plan • Industry-leading benefits

Listed skills

• Customer service · Preferred
• Account Management · Preferred
• Prioritization · Preferred
• Business development · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account management
• Client management
• Customer service
• Issue management
• Oral communications
• Business development
• Client solutions
• Advisory
• Pipeline management
• Prioritization
• Administrative services
• Emotional intelligence
• Referral identification
• Written communications
• Continuous Development
• Self-Starter
• Strategic Objectives
• Issue Management
• Time Off Management
• Resilience
• Strong Work Ethic
• Planning
• Self-Motivation
• Microsoft Word
• Microsoft Excel
• Account Management
• Business Development
• Management
• Investments
• Communication
• Customer Advocacy
• Emotional Intelligence
• Financial Industry Regulatory Authorities
• Leadership
• Innovation
• Operational Excellence
• Microsoft PowerPoint
• Wealth Management
• Salesforce
• Verbal Communication Skills
• Writing
• Securities (Finance)
• Enthusiasm
• Detail Oriented
• FINRA Series 66 (Uniform Combined State Law)
• FINRA Series 7 (General Securities Representative)

Job areas

• Finance & Accounting
• Customer Service & Support
• Administrative
• Management & Leadership
• Wealth Management Associate
• Personal Financial Advisor (General)
• Financial and Investment Advisers
• Personal Financial Advisors