Housekeeping Supervisor

Job summary

The Housekeeping Supervisor leads the housekeeping team to ensure all rooms meet guest-ready standards and assists with inventory management. They also act as the primary point of contact for the team and handle guest requests or complaints with professionalism.

Job details

Housekeeping Supervisor Basecamp Resorts, Revelstoke About Basecamp Resorts Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home. About Revelstoke Nestled in the heart of the Mountains, the Revelstoke community offers an unmatched blend of adventure and natural beauty. A haven for outdoor enthusiasts year-round, with hiking, biking, paddleboarding in the warmer months and snow sports in the winter. With its welcoming small-town vibe, vibrant local culture, and easy access to world-class wilderness, Revelstoke isn’t just a place to work, it’s a place to live! Why Work for Us? * A gratuity program! * Group health benefits plan (Dental, Vision, Paramedical, and more) * Generous staff discounts at all our properties * Family and friends discount at Basecamp properties * Free access to the Everwild Nordic Spa * Discounts on food & beverage at Rhythm & Howl * Company paid staff events. * Room for advancement in our growing company * Be part of western Canada's fastest-growing hospitality brand * A hands-on people focused Basecamp culture Position Overview We require a full-time permanent Housekeeping Supervisor in Revelstoke that will make sure all rooms are guest ready and be a team lead with the help of the Housekeeping Manager. There will be some duties that are required to be done daily and others that only are needed on a case-by-case situation. A strong, motivated team is already in place, and we are looking for the same drive and commitment. Salary: $21.00 per hour Full-time Permanent Shifts: 8-hour shift Key Responsibilities: * Lead a team of housekeepers with the help of the Housekeeping Manager. * Be the point of contact for your team on days the Housekeeping Manager is unavailable. * Assist the Housekeeping Manager with inventory and cleaning supply purchases. * Peform a variety of cleaning activities such as sweeping, mopping, dusting and polishing. * Ensure all rooms are cared for and inspected according to standards. * Protect equipment and make sure there are no inadequacies. * Deal with reasonable complaints/requests with professionalism and patience. * Check stocking levels of all consumables and replace when appropriate. * Adhere strictly to rules regarding health and safety and be aware of any company-related practices. Skills and Experience: * Experience as a supervisor in a previous role. * Experience in housekeeping. * Ability to lead a team and hold strict confidentiality. * Ability to work with little supervision and maintain a high level of performance. * Customer-oriented and friendly. * Prioritization and time management skills. * Working quickly without compromising quality. Basecamp Resorts and Everwild is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at careers@basecampresorts.com [careers@basecampresorts.com] to discuss your needs confidentially. Full Time, Permanent Full Time = 40 hours per week

What you’ll do

The Housekeeping Supervisor leads the housekeeping team to ensure all rooms meet guest-ready standards and assists with inventory management. They also act as the primary point of contact for the team and handle guest requests or complaints with professionalism.

Requirements

Candidates must have previous experience in a supervisory role and professional housekeeping experience. Strong leadership, time management, and the ability to work with minimal supervision are essential.

Benefits

• Gratuity program
• Group health benefits plan
• Dental insurance
• Vision insurance
• Paramedical services
• Staff discounts
• Family and friends discount
• Free access to the Everwild Nordic Spa
• Food and beverage discounts
• Company paid staff events

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Cleaning · Preferred
• Housekeeping · Preferred
• Prioritization · Preferred
• Team Leadership · Preferred
• Inventory management · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Team leadership
• Housekeeping
• Inventory management
• Cleaning
• Inspection
• Customer service
• Conflict resolution
• Time management
• Prioritization
• Health and safety compliance
• Confidentiality
• Supply procurement
• Patience
• Energetic
• Professionalism
• Discounts And Allowances
• Mopping
• Purchasing
• Time Management
• Team Leadership
• Working Quickly

Job areas

• Hospitality
• Management & Leadership
• Customer Service & Support
• Housekeeping Supervisor
• Housekeeping / Environmental Services Supervisor
• Cleaning and Housekeeping Supervisors in Offices, Hotels and Other Establishments
• First-Line Supervisors of Housekeeping and Janitorial Workers

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