Insurance is too important to be complicated. That’s why we’ve been simplifying it for over 65 years. With offices in six cities across the country, our 1,600 employees help Canadians protect the things they care about by offering a personalized experience where they can choose the option that’s right for them. Built on innovation, we like to push boundaries by offering inventive products. In 1997, belairdirect became the first car insurance company in North America to offer online car insurance quotes directly to consumers. We continue to be an innovator today with digital options like our easy-to-use app and online Client Centre. We’ve made it possible for customers to file claims in a few minutes through their phone, snap and submit photos of any damage to help fast-track the process and personalize their auto insurance premiums through our automerit program. belairdirect is proud to be part of the Intact Financial Corporation family, the largest provider of property and casualty insurance in Canada. Come and be a part of our team!
Hybrid · St. John's
Monitor call volumes, service levels, staffing, and schedule changes in real time, taking action or escalating risks to operational leaders. Prepare operational reports, analyze trends and forecasts, optimize schedules, and recommend improvements to support service quality and business objectives.
Hybrid · St. John's
Monitor call volumes, staffing, and service levels in real time, making schedule adjustments and escalating operational risks as needed. Prepare and analyze reports, track results against forecasts, and collaborate with workforce management and operational leaders to optimize staffing and improve performance.
