Bilingual Case Support Coordinator (hybrid)

Job summary

Manage financial dispute investigations from intake through resolution, including cases involving fraud, scams, intercepted e-transfers, identity theft, credit card disputes, and non-sufficient funds. Guide claimants, gather information, collaborate with consumers and financial institutions, and deliver balanced, well-supported resolutions.

Job details

Bilingual Case Support Coordinator - French/English We're searching for a bilingual (French and English) individual with experience in financial services. Location: Toronto Setup: Hybrid Pay: 60-65 k base salary + 10% target bonus Additional comp: Day 1 benefits, health spending account, RRSP match, 4 weeks of paid time off The Cause: Instead of helping large financial institutions increase profits, you'll be helping everyday Canadians navigate disputes and receive fair treatment. You'll play a meaningful role in resolving complex cases and making a real difference for consumers, while educating and protecting their financial well-being along the way. Duties: You'll manage a portfolio of financial dispute investigations from start to finish, including matters involving fraud, scams, intercepted e-transfers, identity theft, credit card disputes, and non-sufficient funds (NSF). Responsibilities include: Guiding claimants through the investigation process Gathering information about disputes Collaborating with consumers, financial institutions, and other stakeholders Managing multiple cases simultaneously while ensuring accuracy, fairness, and attention to detail Delivering balanced, well-supported resolutions Required Experience / Competencies / Education: Bilingual (French / English) 2+ years in banking, finance, investments, insurance, claims, fraud, mortgages Post-secondary education in business, finance, economics or related field Strong empathy, and critical thinking skills Ability to craft professional written correspondence in both French and English **this is not a call center role** *Bilingual Source does use AI as part of the recruitment process, however, our selection process is strictly done by humans. This is an active opening with a current client where French is required for the job.

What you’ll do

Manage financial dispute investigations from intake through resolution, including cases involving fraud, scams, intercepted e-transfers, identity theft, credit card disputes, and non-sufficient funds. Guide claimants, gather information, collaborate with consumers and financial institutions, and deliver balanced, well-supported resolutions.

Requirements

Candidates must be bilingual in French and English and have at least two years of experience in banking, finance, investments, insurance, claims, fraud, or mortgages. A post-secondary education in business, finance, economics, or a related field is required, along with empathy, critical thinking, and the ability to write professional correspondence in both languages.

Benefits

• Day-One Benefits
• Health Spending Account
• RRSP Match
• Four Weeks of Paid Time Off
• Target Bonus

Listed skills

• case management · Preferred
• Critical Thinking · Preferred
• Attention to detail · Preferred
• Multitasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• French-English Bilingual Communication
• Financial Dispute Investigation
• Case Management
• Fraud Investigation
• Claims Handling
• Information Gathering
• Stakeholder Collaboration
• Consumer Support
• Professional Writing
• Critical Thinking
• Empathy
• Attention to Detail
• Fairness
• Resolution Development
• Financial Services Knowledge
• Multitasking

Job areas

• Finance & Accounting
• Customer Service & Support
• Administrative

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