Deposits and Estates Officer

Job summary

Administer complex deposit and estate matters, process estate claims and payouts, and provide expert guidance to branches and staff while ensuring accurate records and regulatory compliance. Support departmental projects, product and system implementations, staff training, audits, and improvements to procedures and service delivery.

Job details

Collections and Estates Remote/Hybrid The Deposits & Estates Officer provides subject matter expertise and support for the credit union’s deposit and estate services, ensuring compliance with applicable legislation, regulations, policies, and procedures. The position acts as the primary resource to branches and supports departments on complex deposit and estate matters. This role also leads operational initiatives and projects, provides technical coaching and guidance to staff, and acts as a backup to the Manager, Deposits & Estates. Key Responsibilities Of The Role Include Retail Deposit & Estate Administration Handles complex deposit and estate matters escalated by the Deposit Administrators and escalates matters beyond the scope of the role as required. Provides subject matter expertise and guidance regarding registered investments, non-registered deposits, share deposits, estate administration, powers of attorney, trust accounts, beneficiary designations, and CRA reporting requirements. Processes estate and death claims, including processing payouts and preparing required documentation. Assists with annual reporting requirements related to registered and non-registered investment products. Supports the completion and review of investment procedures and reports in accordance with regulatory requirements. Reviews deposit and estate records to ensure accuracy, completeness, and compliance with established procedures. Technical Leadership Acts as the subject matter expert for complex deposit and estate administration matters. Provides technical coaching, guidance, and knowledge transfer to department, branch, and support staff. Develops and maintains job aids, procedural documentation, and training resources and provides input into operational decision-making, workflow priorities, and service delivery improvements. Project Support Supports the Manager, Deposits & Estates and participates in departmental initiatives, projects, operational improvements, and cross-functional project teams. Coordinates and supports implementation activities for new products, services, regulatory requirements, and system enhancements, including planning, training, testing, and post-implementation support. Conducts research, testing, and validation activities and assists with the development and implementation of departmental procedures, forms, documents, and processes. Supports the identification of operational efficiencies and recommends improvements to service delivery methods and procedures. Risk Management & Compliance Assists in the introduction and revision of procedures as required to meet audit, legislative, and policy requirements. Monitors legislative and regulatory changes impacting deposit and estate services and recommends operational changes as required. Assists with internal and external audits and responds to audit inquiries as required. The ideal candidate will have successfully completed a post-secondary certificate or diploma program (1-2 years) in Business, or a related discipline plus have 2 to 3 years’ experience in a finance, accounting or deposit processing environment; or an equivalent combination of training and experience. Proficient knowledge of registered and non-registered deposit products and services, estate administration, powers of attorney, trusts, beneficiary designations, CRA reporting requirements, and related regulatory obligations. Advanced analytical, critical thinking, problem-solving, communication, and attention-to-detail skills. Proficient interpersonal, relationship-building, facilitation, coaching, and knowledge-transfer skills. Proficient project coordination and implementation skills. Proficient understanding of financial regulatory requirements. Proficient in the use of Microsoft Office applications (Excel, Word, PowerPoint, Access), banking systems and related technology. Working knowledge of business and operational risk management practices, controls, and procedures. Working knowledge of accounting practices, procedures, and terminology. This position has an annual salary in the range of $57,800 - $68,000. At Brunswick Credit Union, our people are our greatest asset - over 200 dedicated employees drive our success. In return we offer a total compensation package that promotes work life balance including vacation starting at three weeks, personal days, even birthdays off. Employee wellness is a priority for us and we underscore that with 100% paid health and dental benefits and an annual wellness benefit to put towards what you feel will support your wellness journey. Want to grow with us? We take your professional development seriously too, and support employees’ growth through multiple course offerings and specialized training where fitting. We are committed to providing a work environment that fosters inclusion, value and respect and reflects the diversity of the communities in which we live and serve. We encourage and welcome applications from traditionally underrepresented and equity-seeking groups. All qualified applicants will receive equal consideration; however, priority will be given to Canadian citizens and permanent residents. Should you require any accommodation during the recruitment process or otherwise, please notify us and we will work to meet your accessibility needs. Although we appreciate all applications, only those being considered for an interview will be contacted. Thank you for your interest in Brunswick Credit Union.

What you’ll do

Administer complex deposit and estate matters, process estate claims and payouts, and provide expert guidance to branches and staff while ensuring accurate records and regulatory compliance. Support departmental projects, product and system implementations, staff training, audits, and improvements to procedures and service delivery.

Requirements

Requires a post-secondary certificate or diploma in business or a related discipline, plus 2–3 years of experience in finance, accounting, or deposit processing, or an equivalent combination of training and experience. Candidates should have knowledge of deposit products, estate administration, regulatory requirements, risk controls, accounting practices, project coordination, and Microsoft Office and banking systems.

Benefits

• Three Weeks of Vacation
• Personal Days
• Birthday Off
• Paid Health and Dental Benefits
• Annual Wellness Benefit
• Professional Development and Training

Listed skills

• Project Coordination · Preferred
• Regulatory Compliance · Preferred
• Risk Management · Preferred
• Microsoft Office · Preferred
• Process Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Deposit Administration
• Estate Administration
• Registered and Non-Registered Investments
• Powers of Attorney
• Trust Accounts
• Beneficiary Designations
• CRA Reporting
• Regulatory Compliance
• Risk Management
• Audit Support
• Project Coordination
• Process Improvement
• Staff Coaching and Training
• Analytical and Problem-Solving Skills
• Microsoft Office
• Banking Systems

Job areas

• Finance & Accounting
• Management & Leadership
• Administrative

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