Systems Technician

Job summary

The Systems Technician provides daily technical support for computer systems, hardware, software, and networking equipment across multiple branches. They are responsible for coordinating system upgrades, maintaining documentation, and liaising with contractors to resolve technical issues.

Job details

Bulkley Valley Credit Union, serving over 16,000 members from Hazelton to Burns Lake, prides itself on employing empowered staff committed to delivering high quality personalized service. This is an exciting opportunity for the right candidate to meet their career goals while balancing their lifestyle with the many amenities our community and the Bulkley Valley has to offer. If you want to join a dynamic group dedicated to cooperative values and member service, this is the right career move for you. You will report directly to the Chief Information Officer and will be responsible for providing day to day technology support for users and IT systems of the credit union and its subsidiaries. As part of the Technology team, you are involved in all support for computer systems, including implementing, maintaining, troubleshooting problems related to computer hardware, software, switches, virtual environments and other networking equipment. You are responsible for coordinating the testing and installation of changes and upgrades, and liaising with contractors and suppliers to resolve problems and to install upgrades or enhancements. You are responsible for ensuring that systems and support documentation is created and updated as necessary for all technology systems. You support the creation of an Enhanced Service Commitment by efficiently providing technical support to the credit union and its subsidiaries, working as a member of the team, and setting a personal example of service and professionalism. The successful candidate will hold relevant certifications and/or 3-6 years related work experience in the field of information technology, preferably in a financial institution or credit union. The individual should have Windows systems management experience, including TCP/IP networking with its components. The individual should exhibit a demonstrable knowledge of systems administrative tasks, including trouble shooting skills over a multi-branch, virtualized WAN/LAN environment. A combination of education and work experience deemed appropriate to handle the assigned duties may also be considered. As this position involves travel to all branches of the Bulkley Valley Credit Union, a valid BC Driver’s License with an available vehicle for use is required. Bulkley Valley Credit Union has a competitive compensation package including an attractive base salary and an excellent benefit and pension package. To learn more about Bulkley Valley Credit Union, please visit our website at www.bvcu.com. We welcome applications from all interested applicants looking to further their career in a dynamic, supportive and team-oriented environment. Bulkley Valley Credit Union encourages all qualified persons to apply. However, only those who are being considered for an interview will be contacted.

What you’ll do

The Systems Technician provides daily technical support for computer systems, hardware, software, and networking equipment across multiple branches. They are responsible for coordinating system upgrades, maintaining documentation, and liaising with contractors to resolve technical issues.

Requirements

Candidates must have 3-6 years of relevant IT experience, preferably in a financial institution, and hold relevant certifications. Proficiency in Windows systems management and TCP/IP networking within a virtualized environment is required, along with a valid driver's license.

Benefits

• Health insurance
• Pension package

Listed skills

• Troubleshooting · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Windows systems management
• TCP/IP networking
• Troubleshooting
• Virtualized environments
• WAN/LAN
• Hardware support
• Software support
• Networking equipment
• System administration
• Technical support
• Professionalism
• Administrative Functions
• Valid Driver's License
• Technical Support
• Computer Hardware
• Information Technology
• Computer Systems
• Personalized Service
• System Administration
• Networking Hardware
• TCP/IP
• Troubleshooting (Problem Solving)
• Wide Area Networks
• Team Oriented
• Network Switches
• Balancing (Ledger/Billing)

Job areas

• Technology
• Finance & Accounting
• Customer Service & Support
• Systems Technician
• Systems Support Specialist
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

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