Customer Service Assistant

Job summary

The role involves managing billing, invoicing, and client requests while ensuring data accuracy through quality control. Additionally, the assistant provides operational support, including receptionist duties and training new staff members.

Job details

- Key Accountability/Responsibilities • Billing & Client Management: Process invoicing, manage credits, handle cancellations, and coordinate deadline/request changes • Quality Control: Review file entry data to ensure accuracy • Operational Support: Provide receptionist coverage, back up Project Managers, assist with client meetings/troubleshooting, and support other departments as needed • Team Development: Train new staff, participate in cross-training, and support overall Customer Service team success - • Education & Experience: University degree, college diploma, or equivalent work experience; demonstrated success in Customer Service or Lab Operations • Technical Skills: Computer proficiency (Microsoft Word, Excel, Outlook); basic chemistry knowledge is an asset • Communication & Collaboration: Strong verbal and written communication skills (French is an asset); ability to work effectively with lab operations, managers, and team members • Professional Attributes: Organized, detail-oriented, independent yet collaborative; responsible, dedicated, positive, motivated; represents Bureau Veritas values at all times • Core Competencies: Excellent time management, multi-tasking, and priority-setting abilities - -

What you’ll do

The role involves managing billing, invoicing, and client requests while ensuring data accuracy through quality control. Additionally, the assistant provides operational support, including receptionist duties and training new staff members.

Requirements

Candidates should possess a university degree, college diploma, or equivalent experience, along with proficiency in Microsoft Office applications. Strong communication skills and the ability to multitask in a collaborative environment are essential for this position.

Listed skills

• Time management · Preferred
• Microsoft Excel · Preferred
• Quality Control · Preferred
• Communication · Preferred
• Multi-Tasking · Preferred
• Troubleshooting · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• Billing · Preferred
• invoicing · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Billing
• Client Management
• Invoicing
• Quality Control
• Data Entry
• Receptionist
• Project Management Support
• Troubleshooting
• Staff Training
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Chemistry Knowledge
• Communication
• Time Management
• Multi-tasking
• Accountability
• Chemistry
• Management
• Customer Service
• French Language
• Project Management
• Multitasking
• Operations Management
• Operations
• Team Building
• Troubleshooting (Problem Solving)
• Detail Oriented

Job areas

• Customer Service & Support
• Administrative
• Science & Research
• Customer Service Assistant
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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