Manager, Client Services

Job summary

The Manager, Client Services will lead the Member Care Centre, overseeing daily operations and the frontline service experience. They are responsible for monitoring performance metrics, coaching the team, and driving continuous improvement initiatives to enhance service quality.

Job details

The Manager, Client Services will lead the Member Care Centre, overseeing daily operations and the frontline service experience. They are responsible for monitoring performance metrics, coaching the team, and driving continuous improvement initiatives to enhance service quality. Candidates must have at least 8 years of pension administration experience and 3 years of leadership experience. A post-secondary education in Business Administration or an equivalent combination of education and experience is required.

What you’ll do

The Manager, Client Services will lead the Member Care Centre, overseeing daily operations and the frontline service experience. They are responsible for monitoring performance metrics, coaching the team, and driving continuous improvement initiatives to enhance service quality.

Requirements

Candidates must have at least 8 years of pension administration experience and 3 years of leadership experience. A post-secondary education in Business Administration or an equivalent combination of education and experience is required.

Benefits

• Defined benefit pension plan
• Comprehensive benefits
• Flexible work arrangements
• Wellness incentives

Listed skills

• Continuous Improvement · Preferred
• Change Management · Preferred
• Problem solving · Preferred
• Data analysis · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Coaching · Preferred
• Team Leadership · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Pension administration
• Team leadership
• Contact centre management
• Performance metrics
• Client service operations
• Change management
• Continuous improvement
• Stakeholder management
• Problem-solving
• Communication
• Data analysis
• Microsoft Office
• Excel
• Strategic planning
• Coaching

Job areas

• Management & Leadership
• Customer Service & Support
• Finance & Accounting

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