Adoption Counselor - Part Time

Job summary

Connect prospective adopters with suitable animals, guide adoption appointments, prepare animal biographies and photos, and complete adoption paperwork. Provide customer service and reception support, assist volunteers and foster parents, maintain adoption and retail areas, and handle store transactions and outreach events.

Job details

30 hours per week | Friday 11:00-7:00pm, Saturday & Sunday 10:00am-6:00pm, Monday 11:00am-7:00pm Reporting to the Manager of Adoptions, our Adoption Counselors are committed to matching our animals with suitable homes and educating potential adopters about the time, commitment, and expectations of responsible pet ownership. General Duties: Provide excellent customer service to visitors, donors, adopters, volunteers, and patrons while greeting them warmly and professionally Champion CHS values of courage, collaboration, compassion, and commitment in your everyday work Maintain a culture of positivity and openness through face to face communication Promote a culture of volunteer engagement by building and maintaining relationships with volunteers, participating in volunteer recognition including monthly and annual volunteer awards, and teamwork Provide support to Volunteers and Foster Parents when needed Other duties as assigned Adoption Duties: Facilitate adoption appointments by helping to connect adopters to animals available for adoption Conduct Q&A appointment and virtual meet and greets for foster animals over Teams Write animal biographies and take photos of adoptable animals for the CHS website Complete adoption contract and other related paperwork Respond to telephone and email inquiries from potential adopters Assist with special events and off-site outreach and adoption events Daily departmental maintenance to include cleaning and organizing the adoption areas and workstations Maintain hygiene standards in adoptions areas Pet Gear Store Duties: Provide information about products for sale Fit harnesses, collars, crates, and other accessories Ring in purchases, donations, adoptions, and membership fees Restock store items as needed Merchandising, ensuring the store looks neat and appealing Provide information to customers over the phone and via email End of day transaction balancing Reception Duties: Provide patrons with information on CHS programs and initiatives including special events, volunteering, animals available for adoption, as well as directions to public areas Provide reception coverage and support as follows: Greet customers, volunteers, and patrons, warmly and professionally Provide visitors with directions to different areas of the facility Provide members of the public with guidance for our adoptable animal rooms Transfer calls and announce visitors to other team members Provide information about shelter operations including special events, programs, volunteering, and information on how to adopt an animal Assist with putting away donations and folding laundry Assist with keeping the reception area clean and tidy Provide assistance and support to all Volunteers Assist other departments with other tasks including: Answering general inquires Scanning, organizing, and filing documents and records Other administrative duties as assigned Position Requirements: Minimum high school diploma Minimum of one year of professional or volunteer work experience Exceptional interpersonal skills with the ability to approach sensitive and emotional situations using a flexible, compassionate, and non-judgmental approach Genuine interest in the welfare of animals and people and values congruent with the organization Ability to communicate professionally and effectively, both verbally and in writing Dependable, reliable, and dedicated to completing assigned tasks and meeting deadlines while also demonstrating adaptability to changing priorities and work assignments Self-motivated with strong problem-solving and teamwork skills Intermediate knowledge of Microsoft Office including Word, Excel, Outlook, and PowerPoint Successful candidate will be required to complete a police information check at their own expense to be arranged by CHS Flexibility to work overtime as required. Physical Requirements: Physically capable of and comfortable with safely handling a variety of species including but not limited to: cats, dogs, rabbits, birds, rodents, and reptiles. Capable of lifting up to 50 lbs. Perform repetitive motions of walking, reaching, squatting, bending, pulling, and lifting Salary: $18.65 per hour, increased to $20.60 per hour upon successful completion of the probationary period What We Offer: Discounts on CHS products and services, including adoption fees. Access to an Employee and Family Assistance Program and reduced-rate counselling services. Free on-site parking. A meaningful, mission-driven workplace where your work directly supports animals and people in the community. Our Commitment to Inclusion: The people and families we serve are diverse, and Calgary Humane Society is committed to building an inclusive workplace that reflects the community around us. We believe that different identities, lived experiences, perspectives, and abilities strengthen our organization and help us better support animals and the people who care for them. We welcome applications from all qualified candidates and particularly encourage applications from people who have historically faced barriers to employment. We are committed to an accessible and equitable recruitment process, and accommodation is available at any stage upon request. Closing date: Posting will remain open until a suitable candidate is found. We thank all applicants for their interest. Only those selected for an interview will be contacted. To ensure a fair and consistent recruitment process, we are unable to respond to telephone or email inquiries regarding applications.

What you’ll do

Connect prospective adopters with suitable animals, guide adoption appointments, prepare animal biographies and photos, and complete adoption paperwork. Provide customer service and reception support, assist volunteers and foster parents, maintain adoption and retail areas, and handle store transactions and outreach events.

Requirements

A high school diploma and at least one year of professional or volunteer experience are required, along with strong interpersonal and communication skills, reliability, adaptability, and teamwork. Candidates should have intermediate Microsoft Office knowledge, be comfortable safely handling a variety of animals and lifting up to 50 pounds, and complete a police information check.

Benefits

• Discounts On Products And Services
• Discounted Adoption Fees
• Employee And Family Assistance Program
• Reduced-Rate Counselling Services
• Free On-Site Parking
• Meaningful, Mission-Driven Workplace

Listed skills

• Customer service · Preferred
• interpersonal communication · Preferred
• written communication · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Microsoft Office · Preferred
• Time management · Preferred
• adaptability · Preferred
• Cash handling · Preferred
• Administrative Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Animal Handling
• Adoption Counseling
• Interpersonal Communication
• Written Communication
• Volunteer Engagement
• Teamwork
• Problem-Solving
• Microsoft Office
• Time Management
• Adaptability
• Retail Sales
• Cash Handling
• Administrative Support
• Compassionate Communication

Job areas

• Customer Service & Support
• Social Services
• Retail
• Administrative

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