Since 2002, CallTower has been at the forefront of transforming global communication, emerging as a leader in enterprise-class cloud communication, collaboration, and CX solutions. We empower businesses with cutting-edge technologies like Microsoft® Teams Operator Connect, Webex by Cisco®, Zoom Phone, and AI-driven contact center solutions, including Webex Contact Center, Five9, and Genesys. Our expertise in contact center solutions enhances CCaaS and CX capabilities, delivering personalized optimization, conversational AI, and advanced analytics to elevate customer experiences and accelerate digital transformation. Driven by innovation and a commitment to excellence, CallTower continues to redefine how businesses connect, collaborate, and thrive on a global scale.
On-site · Montréal
The Junior Solution Architect provides technical pre-sales support by designing and presenting UCaaS/CCaaS solutions that meet customer business requirements. They are responsible for delivering product demos, creating Statements of Work, and collaborating with product teams to bridge solution gaps.
Remote · Ottawa, Ontario, Canada, United States
Lead the end-to-end development of high-impact RFP/RFI responses and win strategies for CX, CCaaS, AI, and UCaaS markets. Manage contractual documents and ensure legal compliance across all client-facing proposals and agreements.
Remote · Toronto, Ontario, Canada, United States
Lead the end-to-end development of high-impact proposals and win strategies for CX, CCaaS, and UCaaS markets. Manage contractual documents and ensure legal compliance across all client-facing submissions.
On-site · Montréal
Lead the end-to-end development of high-impact RFP/RFI responses and win strategies for CX, CCaaS, and UCaaS markets. Manage contractual documents, ensure legal compliance, and optimize the proposal content library and processes.
Remote · Montréal, Quebec, Canada, United States
Deploy and integrate the Five9 Contact Center platform, including the creation of voice bots, chat bots, and omni-channel experiences. Act as a technical advisor to deliver quality CCaaS implementations and maintain technical documentation for the professional services organization.
On-site · Montréal
Deploy and integrate the Five9 Contact Center platform, including the creation of voice bots, chat bots, and omni-channel experiences. Act as a technical advisor to deliver personalized CCaaS implementations and maintain technical documentation for the professional services organization.
On-site · Montréal
The Solutions Integrator configures CCaaS solutions and builds integrations between contact center systems and third-party platforms. They act as a technical advisor, implementing AI-driven tools, voice bots, and omni-channel experiences to solve business challenges.
