IT Support Analyst

Job summary

The IT Support Analyst will provide first-line technical support by diagnosing and resolving hardware, software, and network issues for end-users. They are also responsible for managing IT assets, configuring devices, and maintaining accurate documentation of support requests.

Job details

STATUS: Full-time, Permanent LOCATION: Peterborough, ON VACANCIES: 1 APPLY BY: October 26, 2026 SALARY RANGE: $30.22 - $35.72/hour WHY WORK WITH CAMBIUM? We’re a fast-growing, people-first consulting and engineering firm with offices across Ontario. At Cambium, you’ll work hard, have fun, and make a real impact—on your team, your community, and your career. Think monthly socials, meaningful projects, generous time off, and a workplace that gives back. Let’s build something great together that we can be proud of. CAMBIUM REWARDS Our focus on caring for the employee as a whole person is apparent in the way we reward our full-time permanent team members: * A competitive salary and a 100% employer premium-paid benefits program, that includes critical illness, long term disability, life insurance, health and dental coverage, and a health and wellness spending account * Generous paid time off, including vacation, personal days, and unlimited sick time, because we trust our people to care for themselves and each other - to support both you and if applicable, your family * An employer sponsored Registered Pension Plan (RPP), and later company profit sharing opportunities * Financial support for your professional development, and flexible scheduling to help you integrate work and life DO YOU HAVE THE RIGHT STUFF FOR CAMBIUM? You believe in making a positive difference through technology and innovation through problem-solving, continuous improvement, and customer satisfaction. You have strong decision-making skills, and enjoy challenges and collaboration, and driving efficiency in your day-to-day processes. You have a strong set of personal values that align with Cambium’s values. You have a positive outlook and attitude. You fit well in a cohesive, cooperative team, where you want to make lasting relationships. You have an internal drive to meet high standards and provide quality effort for great outcomes. You engage with others to create mutual understanding and trust. WHAT WILL YOU DO? As an IT Support Analyst at Cambium, you will leverage your extensive expertise to provide top-notch technical support and assistance to our end-users. Your role will involve diagnosing and resolving complex hardware, software, and network issues, ensuring that our users receive prompt and effective solutions to their technical problems. You will be the go-to person for first-line support through various communication channels such as phone, email, and chat. Your ability to troubleshoot and resolve issues with precision and efficiency will be essential in maintaining the smooth operation of our IT systems. Your exceptional customer service skills will shine as you engage with users, creating a positive and supportive experience. You will build lasting relationships and foster trust through clear communication and a genuine commitment to helping others. Your proactive approach to problem-solving and continuous improvement will drive efficiency and enhance our overall service delivery. JOB DUTIES * Technical Support: Provide first-line support for IT-related queries and issues through various communication channels such as phone, email, and chat * Troubleshooting: Diagnose and resolve hardware, software, and network-related issues for end-users. * Configuration and Installation: Assist with the setup, configuration, and installation of computers, peripherals, and software applications. * Documentation: Maintain accurate records of support requests, solutions provided, and technical documentation. * Customer Service: Ensure a high level of customer satisfaction by providing prompt, courteous, and effective support. * Training: Provide basic training and guidance to end-users on the use of hardware and software. * System Maintenance: Assist in routine maintenance tasks such as software updates, backups, and system monitoring. * Escalation: Escalate complex or unresolved issues to higher-level support or specialized teams as necessary * Maintain IT Asset and Software license lists. * Provision and configure laptops and mobile devices for new employees. * Set up user accounts and access to systems and applications. * Manage the offboarding process, including revoking access and recovering company assets. QUALIFICATIONS * A diploma or degree in Information Technology, Computer Science, or relevant experience. * Must have 2 years of previous experience in an IT support or helpdesk role. * Proficiency in troubleshooting hardware, software, and network issues. Knowledge of operating systems (Windows, iOS,) and common software applications (Microsoft Office, Jira, Entra ID, Intune). * Excellent verbal and written communication skills. * Strong analytical and problem-solving abilities. * Demonstrated ability to provide effective and empathetic customer service. * Relevant certifications such as ITIL 4 Certification Microsoft Certified Professional, or similar are an asset. * Ability to work well in a team environment and collaborate with colleagues. * Not satisfied until the issue has reached satisfactory resolution. Application deadline: October 26, 2026 Visit cambium-inc.com or reach out today to hr@cambium-inc.com We recognize the diverse nature of applicants and consider a combination of equivalent education and experience. We are committed to providing a respectful and inclusive work environment that celebrates diversity. Accommodation is available upon request for candidates taking part in all aspects of the selection process. We're all about using smart tech to make hiring smooth and fair. Our AI helps us find the best fit for our team, but don't worry - our people leaders do the important selection work. Ready to see this in action? Apply now and let's get started!

What you’ll do

The IT Support Analyst will provide first-line technical support by diagnosing and resolving hardware, software, and network issues for end-users. They are also responsible for managing IT assets, configuring devices, and maintaining accurate documentation of support requests.

Requirements

Candidates must have a diploma or degree in Information Technology or a related field, along with at least 2 years of experience in an IT support or helpdesk role. Proficiency in troubleshooting operating systems and common software applications is required, as well as strong communication and customer service skills.

Benefits

• Critical illness insurance
• Long term disability insurance
• Life insurance
• Health coverage
• Dental coverage
• Health and wellness spending account
• Paid time off
• Vacation
• Personal days
• Unlimited sick time
• Registered Pension Plan
• Profit sharing
• Professional development support

Listed skills

• Software Installation · Preferred
• Customer service · Preferred
• Jira · Preferred
• Documentation · Preferred
• Troubleshooting · Preferred
• Microsoft Office · Preferred
• Windows · Preferred
• Technical Support · Preferred
• IT asset management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Technical support
• Troubleshooting
• Hardware configuration
• Software installation
• Network support
• Customer service
• Documentation
• System maintenance
• IT asset management
• User account management
• Windows
• iOS
• Microsoft Office
• Jira
• Entra ID
• Intune
• Hardware Troubleshooting
• Empathy
• Workplace Inclusivity
• Communication Channels
• Time Off Management
• Apple IOS
• Technical Support
• JIRA
• Backup Devices
• Decision Making
• Customer Service
• Communication
• Computer Science
• Information Technology
• Consulting
• Continuous Improvement Process
• Operating Systems
• Help Desk Support
• Innovation
• ITIL 4
• Problem Solving
• Microsoft Certified Professional
• Microsoft Outlook
• Peripheral Devices
• System Monitoring
• Technical Documentation
• Troubleshooting (Problem Solving)
• Microsoft Intune (Mobile Device Management Software)
• User Accounts

Job areas

• Technology
• Customer Service & Support
• Consulting
• Engineering
• IT Support Analyst
• Technical Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

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