Remote · Canada
The Sales Manager is responsible for identifying and acquiring new business opportunities within the hospitality sector through proactive outreach and cold-calling. They will deliver impactful product demonstrations and represent the Cloudbeds brand to potential clients in their assigned territory.
Remote · Canada
The Advanced Support Coach manages complex payment issues including chargebacks, disputes, and reconciliation while proactively onboarding hoteliers to payment systems. They also act as a product advocate by relaying insights from payment issues to the product and engineering teams.
Remote · Canada
Provide exceptional customer support by resolving inquiries and troubleshooting issues across multiple channels like phone, email, and chat. Act as a customer advocate to foster relationships, drive software adoption, and gather feedback for future product improvements.
Remote · Canada
Lead a global, multi-time-zone customer support organization to transform reactive support into a proactive partnership. You will be accountable for key performance metrics including first contact resolution, CSAT, and team morale while integrating AI solutions effectively.
Remote · Canada
You will lead and scale the mid-market onboarding function, establishing frameworks and metrics to ensure high-quality, repeatable customer deployments. You will also manage team performance, capacity planning, and cross-functional partnerships to drive onboarding velocity and long-term customer retention.
Remote · Canada
Lead and develop a regional team of Onboarding Project Managers and Coaches to ensure high-quality customer onboarding experiences. Personally oversee strategic accounts while driving regional performance metrics and fostering cross-functional collaboration.
Remote · Canada
The Sales Director will drive revenue growth by identifying opportunities within the mid-market and Enterprise hotel landscape. They will build and execute sales strategies, conduct virtual client presentations, and represent the company at industry events.
Remote · Canada
The Business Development Representative will identify and qualify hospitality prospects while maintaining accurate account data in Salesforce. They will execute outbound prospecting campaigns and book qualified demos for Account Executives to drive company growth.
Remote · Canada
The Manager of Customer Recovery leads a specialized team to mitigate churn and transform high-risk accounts into long-term brand advocates. They oversee cross-functional recovery operations and implement systemic feedback loops to improve product and customer experience.
Remote · Canada
You will lead the technical direction and architectural standards for the data analytics platform while owning data modeling and warehouse design. Additionally, you will drive AI-readiness initiatives and mentor a team of analytical engineers to ensure a scalable and reliable data ecosystem.
