PEREZ TCHOUBOU TIOBOU

IT Technician and Systems & Network Administrator with experience providing Level 2 support at the Québec Ministry of Transport and managing IT infrastructure at Collège Saint-Michel. Hands-on experience with Windows Server, Active Directory, Microsoft 365, FortiGate, VLANs and Hyper-V. Skilled in diagnosing and resolving system and network incidents, with a strong focus on service availability and user experience.

• Active Directory and Windows 7/10 supportIntermediate
• Amazon Web ServicesIntermediate
• Assistance technique et dépannage informatiqueAdvanced
• Computer networking, repairAdvanced
• DHCPIntermediate
• DNSIntermediate
• Linux UbuntuIntermediate
• Microsoft 365Intermediate
• Microsoft Server 2008/2012 administrationIntermediate
• Network ConfigurationAdvanced
• Network TroubleshootingAdvanced
• TCP/IPIntermediate
• VLANsAdvanced
• VPNIntermediate
• Windows 10/11Advanced

1. SYSTEMS & NETWORK ADMINISTRATION

   Collège Saint-Michel

   Apr 2026 to Present

   Montréal, QC

   **Key Responsibilities and Achievements** * Manage and maintain the college’s IT infrastructure, including servers, networks, computer labs, workstations, and end-user support. * Take ownership of administrative access management, reorganize configurations, and implement the changes required to maintain reliable IT services. * Administer and troubleshoot Windows Server and Active Directory, including user and computer accounts, security groups, organizational units, Group Policy Objects (GPOs), DNS/DHCP, authentication, network shares, and NTFS/SMB permissions. * Administer and troubleshoot the network infrastructure, including Fortinet FortiGate firewalls, Dell and FS switches, UniFi Wi-Fi, VLANs, routing, NAT, and firewall policies. * Diagnose complex incidents by analyzing interactions between endpoints, domain services, network devices, and security policies. * Contribute to service recovery during major outages, including restoring Internet connectivity in a computer lab before a scheduled assessment. * Investigate a rogue DHCP service by analyzing ARP and MAC address tables and tracing network traffic across switches and virtualized environments. * Prepare and maintain Windows workstations and educational software, including Cisco Packet Tracer: installation, driver configuration, domain integration, user profiles, peripherals, and remote access. * Troubleshoot Hyper-V services, virtual network adapters, GPO restrictions, and access permission issues in computer labs. * Support Microsoft 365 and Microsoft Entra ID, including user accounts, groups, authentication, and self-service password reset settings. * Troubleshoot RDP access and communication issues by verifying Windows services, user permissions, and firewall restrictions. * Document the IT infrastructure and technical procedures; mentor an IT intern and provide practical training in troubleshooting, technical support, and systems and network administration.

2. IT SUPPORT TECHNICIAN – LEVEL 2

   Québec Ministry of Transport and Sustainable Mobility

   Aug 2025 to May 2026

   Montréal, QC

   * Manage a diverse volume of service tickets and ensure timely, thorough follow-up through resolution. * Provide Tier 2 technical support to users, both on-site and remotely, including hardware and software diagnosis and troubleshooting. * Install, configure, and maintain workstations, peripherals, and office technology in accordance with established standards. * Disconnect, relocate, reconnect, and test IT equipment during office moves and workstation setups. * Proactively identify, diagnose, and resolve technical issues, including critical endpoint vulnerabilities. * Support Microsoft 365 environments and network services, including VPN, VLAN, and Wi-Fi connectivity. * Contribute to technical projects involving migrations, deployments, infrastructure improvements, and office technology installations. * Accurately document interventions in the ticketing system and maintain up-to-date hardware inventory records. * Anticipate and mitigate potential issues, identify root causes, and implement corrective actions to reduce recurrence. * Receive, handle, deploy, and recover IT equipment while updating the corresponding inventory records. * Collaborate with IT teams to deploy new technology solutions and maintain service continuity. * Diagnose and resolve remote connectivity issues through FortiClient VPN to provide reliable access that complies with organizational security standards.

3. DATA COLLECTOR INTERN

   PwC Francophone Sub-Saharan Africa

   Feb 2025 to Apr 2025

   Douala, Cameroun

   * Data extraction and validation: * Downloaded databases through Aura and verified file integrity. * Process automation and data organization: Renamed and organized files according to strict naming conventions. * Secure data storage:Transferred files to shared network drives hosted on Windows Server. * Tracking and reporting: Maintained a dynamic Excel tracking dashboard using advanced functions to automate updates.

1. University Institute of Technology

   Bachelor’s Degree in Systems and Network Administration, Systems and Network Administration

   Douala, Cameroun

   2023 to 2024

   Final-year project : Bachelor’s Degree in Systems and Network Administration Key Achievements : Deployed a web application on Amazon EC2 with data storage on Amazon S3. Configured access controls using IAM, ACLs and S3 bucket policies. Segmented the infrastructure using VPCs and Security Groups in accordance with Zero Trust principles. Implemented encryption, access auditing and monitoring. 2.Technologies : AWS EC2, S3, IAM, VPC, Cloud Security, Zero Trust Architecture, Linux, Networking, Access Management.

2. the University Institute of the Tropics

   Higher National Diploma (HND) in Computer Networks and Security, Computer Networks and Security

   Douala, Cameroun

   2021 to 2023

3. G.C. High School BONABERI

   High School Diploma, Mathematics and science

   Douala, Cameroun

   2019 to 2020

• EnglishConversational
• FrenchNative