User Experience Writer

Job summary

Create and refine accessible, user-centered content experiences across digital products and channels, contributing throughout the product development lifecycle from ideation and research to post-launch evaluation. Collaborate with design, product, technology, and control partners, while supporting content initiatives, stakeholder communications, and compliance with applicable requirements.

Job details

Our banking client is seeking a talented and detail-oriented Content Designer to deliver high-quality content designs across multiple digital projects. In this role, you will create, evaluate, and modify the language used on digital tools, applications, prototypes, and websites. You will lead and participate in ideation sessions, develop user-centered concepts, and innovate using design thinking methodologies. Working independently from end to end, you will solve complex problems involving multiple variables and stakeholders, applying user-centered design principles to ensure content is accessible, engaging, and aligned with customer needs throughout the product development lifecycle. This role is a 12 month contract that requires the talent to work onsite at our client's office 4 days per week. Responsibilities Conceptualize, design, and execute future-state and near-term cross-channel content experiences. Participate in all phases of the product development lifecycle, including product ideation and definition, user research, feature team scoping/planning, effort estimation, design, post-launch evaluation, and stakeholder communication. Apply user-centered design methodologies to ensure content is fully accessible and directly addresses customer needs. Collaborate closely with Experience Design Leads, Product Owners, Tech Leads, and Engineers to develop and deliver optimal solutions. Conduct internal and external content projects, as well as support the development and delivery of presentations and communications to management and broader audiences. Participate in cross-functional and enterprise initiatives as a content design expert, helping to identify risks and provide guidance for complex situations. Consistently exercise discretion in managing correspondence, information, and matters of confidentiality, escalating issues where appropriate. Ensure business operations and respective programs, policies, and practices comply with applicable internal and external requirements (e.g., financial controls, segregation of duties, transaction approvals, and physical control of assets). Take direction from the Content Design Lead while maintaining alignment with Product Owners, Tech Leads, Experience Design Leads, and Control Partners. Requirements 3–5 years of professional experience, preferably in digital, conversational, or content design. Background or degree in a design-related discipline (industrial design, user-centered design, visual design, design strategy, design management, human factors, psychology, human-computer interaction, etc.) is a major plus. Proven expertise in plain language writing, editing, and proofreading. Demonstrated experience writing WCAG/Accessibility-compliant content. Hands-on experience securing regulatory approvals. Strong willingness to collaborate within cross-functional teams. Self-motivated, flexible, organized, and highly accountable. A strong passion for great experience design. Experience in the Financial Services (FI) industry. Experience writing and designing content for public-facing websites. If you are a passionate Content Designer ready to create seamless digital experiences and drive user-centric solutions, we want to hear from you! Please submit your application and resume to be considered for this time sensitive opportunity today! Note: This posting is for existing and upcoming vacancies. Cella by Randstad Digital uses artificial intelligence to help our recruiters screen, assess and select qualified talent for this role and others within our database. Although Cella by Randstad Digital uses A.I. as a tool, candidate selection and hiring decisions are made by our employees.

What you’ll do

Create and refine accessible, user-centered content experiences across digital products and channels, contributing throughout the product development lifecycle from ideation and research to post-launch evaluation. Collaborate with design, product, technology, and control partners, while supporting content initiatives, stakeholder communications, and compliance with applicable requirements.

Requirements

Requires 3–5 years of professional experience, preferably in digital, conversational, or content design, along with strong plain-language writing, editing, proofreading, and accessibility-compliant content skills. Financial services experience, public-facing website content experience, regulatory approval experience, and a design-related educational background are preferred or advantageous.

Listed skills

• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Content Design
• User Experience Writing
• Plain Language Writing
• Editing
• Proofreading
• Accessibility-Compliant Content
• WCAG
• Regulatory Approvals
• User-Centered Design
• Design Thinking
• Cross-Functional Collaboration
• Content Strategy
• Digital Content
• Public-Facing Website Content
• Stakeholder Communication
• Financial Services

Job areas

• Art & Design
• Creative & Media
• Technology
• Finance & Accounting

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