Concierge

Job summary

The concierge will manage front desk operations, oversee building access, and handle resident requests and facility administration. They are also responsible for monitoring site security and maintaining professional communication with residents, staff, and contractors.

Job details

CONCIERGE TEAM MEMBER: RESIDENTIAL STRATA BUILDINGS We are expanding our team and welcome talented HOSPITALITY/CONCIERGE professionals to join us. We are looking for passionate, service-driven individuals with outstanding customer service and solid track records to join our team of concierge staff in large residential strata buildings. As Concierge professionals, we work directly with our Operations Management Team in ensuring smooth operations in their designated site(s). We hold a key role in our building(s), overseeing all aspects of client relations with residents, property managers, building staff, contractors and where applicable, other staff. Concierge provide front desk and administration services, exceeding the expectations of the Concierge job description. We are nimble in responding to the demands of our sites, adopt a “team” perspective, and excel under pressure. With reliability and accountability, Concierge problem-solve and think quickly to resolve matters using tact and discretion. Duties: * Providing front desk & facility administration * Handle access to property, resident records, requests by residents and site staff * Coordinate, record, change and administer moving in / out schedules * Coordinate elevator bookings, amenity bookings * Address resident requests, concerns and complaints * Effectively responding to property manager’s requests * Maintain, monitor site security, patrolling frequently * Communicate via phone and writing, e-mails, logs, online reporting * Handle complains politely * Troubleshoot, investigate facility issues Candidates’ Attributes: * Minimum 1 year Strata Concierge experience * Experience in Hospitality * Minimum 1 year in fast-paced customer facing roles * Genuine customer-service focus & commitment to high standards of service * Hospitality training/hospitality industry experience * High proficiency with MS Word, Excel, Outlook Compensation: Competitive start + increases based on performance Work Environment: Various roles and schedules available Part-time - Weekends : Saturdays & Sundays Must work Statutory Holidays when occurring on assigned work days Fast-paced environment Use of computer equipment, including spreadsheets, to produce reports Physical capacity for regular walking and monitoring premises Benefits of Joining our Team: * Competitive wages, with solid opportunities for growth * Comprehensive Health and Dental benefits * Supportive and collaborative team environment * Great mobility and growth opportunities within team This is a fast-paced position for individuals seeking a rewarding and stimulating environment with a rapidly growing company. We look forward to reviewing your application. Only applicants with the required experience will be short-listed.

What you’ll do

The concierge will manage front desk operations, oversee building access, and handle resident requests and facility administration. They are also responsible for monitoring site security and maintaining professional communication with residents, staff, and contractors.

Requirements

Candidates must have at least one year of experience in strata concierge or hospitality roles and possess strong customer service skills. Proficiency in MS Office applications and the ability to work in a fast-paced environment are required.

Benefits

• Competitive wages • Health benefits • Dental benefits

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Reporting · Preferred
• Conflict Resolution · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Facility administration
• Security monitoring
• Problem-solving
• Communication
• MS Word
• Excel
• Outlook
• Conflict resolution
• Reporting
• Time management
• Tactfulness
• Accountability
• Microsoft Word
• Microsoft Excel
• Spreadsheets
• Customer Service
• Microsoft Outlook
• Operations Management
• Operations
• Patrolling
• Site Security
• Troubleshooting (Problem Solving)

Job areas

• Customer Service & Support
• Hospitality
• Administrative
• Security & Safety
• Concierge
• Client Information Workers Not Elsewhere Classified
• Concierges