Administrative Assistant

Job summary

Welcome and direct visitors, manage incoming calls, coordinate appointments and meetings, and maintain the reception area. Distribute mail, dispatch couriers, monitor visitor access, manage office supplies, and provide administrative support with correspondence, payments, and documents.

Job details

Since 1958, Cole International has been a leader in logistics, providing seamless customs brokerage, freight forwarding, and trade consulting services. We are proud to serve clients across Canada, the U.S., and globally, ensuring their goods—and businesses—stay on the move. As part of our team, you'll contribute to a trusted and innovative company known for our people and personalized solutions. Why You'll Love This Role As an Administrative Assistant, you will be the welcoming face and voice of Cole International. This role offers a blend of administrative responsibilities and the opportunity to interact with various stakeholders, ensuring a smooth and professional environment for both employees and visitors. If you enjoy being part of a dynamic team that values trust, collaboration, and service, this is the place for you. What We Offer Competitive salary and benefits package Growth opportunities within a well-established and expanding company A positive, family-like work environment that emphasizes teamwork Ongoing support and training to help you succeed and develop your skills What You'll Do Welcome and Direct Visitors: Greet, assist, and direct visitors with a professional and friendly attitude Answer and Route Calls: Manage inbound calls, taking messages and redirecting as needed to ensure excellent communication Office Coordination: Assist in scheduling appointments, organizing meetings, and maintaining the reception area Correspondence Management: Distribute mail, dispatch couriers, and manage office supplies to keep operations running smoothly Security Awareness: Monitor visitor access and ensure security protocols are followed Administrative Support: Type forms, letters, and memos, and assist with payment processing and document management What You'll Bring High school diploma or equivalent, with 1-2 years of experience in a receptionist or similar administrative role Proficiency in Microsoft Office (Excel, Word, Outlook) Excellent communication and interpersonal skills, with a strong customer service orientation Ability to manage multiple tasks with attention to detail and accuracy A team-player mentality with a positive, can-do attitude Comfortable working independently, with strong problem-solving skills Join Our Team If you’re ready to take on a key role in supporting our office and making an impact at Cole International, we’d love to hear from you! When applying, be sure to include the hashtag #ColeCareers in your submission.

What you’ll do

Welcome and direct visitors, manage incoming calls, coordinate appointments and meetings, and maintain the reception area. Distribute mail, dispatch couriers, monitor visitor access, manage office supplies, and provide administrative support with correspondence, payments, and documents.

Requirements

A high school diploma or equivalent and 1–2 years of experience in a receptionist or similar administrative role are required. Candidates should be proficient in Microsoft Office and demonstrate strong communication, customer service, organization, attention to detail, teamwork, and problem-solving skills.

Benefits

• Competitive Salary
• Benefits Package
• Growth Opportunities
• Ongoing Support and Training

Listed skills

• Customer service · Preferred
• Appointment Scheduling · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Visitor Reception
• Call Management
• Appointment Scheduling
• Meeting Coordination
• Mail Distribution
• Courier Dispatch
• Office Supplies Management
• Visitor Access Monitoring
• Security Protocols
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Communication
• Customer Service
• Multitasking
• Document Management

Job areas

• Administrative
• Transportation
• Logistics
• Customer Service & Support

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