Dispatcher

Job summary

The Dispatcher is responsible for assigning routes and loads to drivers while monitoring their progress to ensure on-time deliveries. They also manage communication between drivers, customers, and internal departments to resolve operational challenges.

Job details

Why Work for Canada Cartage Canada Cartage is one of Canada’s leading transportation and logistics providers with over 100 years of experience supporting businesses nationwide. Through our national network of terminals and distribution centres, we deliver dedicated fleet, freight, and supply chain solutions to many of Canada’s leading brands. We are proud to be recognized as a Top Fleet Employer by Trucking HR Canada, an Employer of Distinction, and one of Forbes Canada’s Best Employers. Position Summary The Dispatcher is responsible for supporting and monitoring all on road activities completed by drivers during the shift. Your role involves assigning routes and loads to drivers, monitoring their progress, and ensuring on-time deliveries while responding to unforeseen challenges such as traffic or weather disruptions. Additionally, you will maintain effective communication with drivers, customers, and other departments to streamline logistics and contribute to the efficient and reliable operation of our trucking services. Location: Edmonton, On Schedule: Mon-Friday, 7:00 AM to 3:30 PM What you will do Assess and support all driver inquires, supplying drivers with all needed information and tools for their trip. IE Trip sheets, access codes for locations, trip numbers, tractors keys Support senior planner and account coordinator requests completing all daily add-ons as required Utilize Back Office and XRS to help track and monitor driver activity Ensure Trip Sheets are complete and A1 live updates are complete, progressing trips as required CSR duties (respond in timely manner to all customer requests) Sort all inbound driver paperwork to assist Admin Coordinator for payroll Supply CSR with information needed for customer reports. Create ERR requests and ensure great communication with shop in regards to all repairs etc What You’ll Bring 2 years High school diploma Along with the following Skills & Competencies: Capable verbal and written communication skills Strong attention to detail Proficient in Microsoft Office programs; Word, Excel, and Outlook Proven experience in handling multiple priorities Must be willing to work a flexible schedule and be able to work overtime if the demand arises Why People Love Working at Canada Cartage Canada Cartage offers a supportive, team-oriented workplace built on collaboration and respect, with opportunities for career growth and development. Employees benefit from recognition programs that celebrate performance and teamwork, company perks including discounts on hotels, entertainment, gym memberships, and more, as well as team events such as summer barbeques and driver appreciation week. As a well-established organization, Canada Cartage provides the stability of a company that continues to grow while remaining committed to supporting the communities where we operate. Accessibility Commitment Canada Cartage is committed to meeting the accessibility needs of persons with disabilities in accordance with the Accessible Canada Act (ACA). Accommodation is available throughout the recruitment process and employment upon request. Application Process We thank all applicants for their interest; however, only those selected for an interview will be contacted. Canada Cartage is an equal opportunity employer, and successful candidates may be required to complete pre-employment verifications in accordance with company policies. #workatcanadacartage

What you’ll do

The Dispatcher is responsible for assigning routes and loads to drivers while monitoring their progress to ensure on-time deliveries. They also manage communication between drivers, customers, and internal departments to resolve operational challenges.

Requirements

Candidates must have a high school diploma and at least 2 years of relevant experience. Proficiency in Microsoft Office programs and strong communication skills are required.

Benefits

• Career growth and development • Recognition programs • Hotel discounts • Entertainment discounts • Gym membership discounts • Team events

Listed skills

• Time management · Preferred
• Customer service · Preferred
• written communication · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Route Planning · Preferred
• Microsoft Excel · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Dispatching
• Logistics coordination
• Route planning
• Driver communication
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Back Office software
• XRS
• Customer service
• Problem solving
• Time management
• Attention to detail
• Verbal communication
• Written communication
• Supply Chain
• Effective Communication
• Communication
• Microsoft Office
• Team Oriented
• Teamwork
• Detail Oriented

Job areas

• Logistics
• Transportation
• Administrative
• Customer Service & Support
• Dispatcher
• Telephone Switchboard Operators
• Dispatchers, Except Police, Fire, and Ambulance