Assistant General Manager - Major Tom Bar

Job summary

The Assistant General Manager is responsible for driving business performance, operational strategy, and maintaining high guest service standards. They oversee staff training, financial reporting, health and safety compliance, and collaborate on marketing and promotional activities.

Job details

ABOUT THE POSITION Reporting to the General Manager at Major Tom, the Assistant General Manager must be a strategic business partner who is accountable for the overall performance of the business. This individual is responsible with assisting the General Manager for driving results aimed at achieving the company’s goals while adhering to company policies and procedures. Cultivating a fun and engaging work environment that complies with all relevant laws, and where the guest experience always exceeds expectations regardless of volume, are top priorities. Superior leadership, critical forward-thinking planning ability and decision-making skills are vital to thriving in this position, and a passion for delivering continual training and coaching is key to team success. WHO WE ARE Enter Major Tom as it greets you 40 floors above it all, where the views, the service, the food, the drinks will imbue a sense of optimism, lift your spirits, and make you social again. Major Tom’s goal is to make you feel like you’re on top of the world. The mid-century-inspired decor by Frank architecture is curated and comfortable, the playlist is cool and uplifting, and the vibe is energetic. It’s an elevated experience without the pretension. WHAT WE OFFER * Competitive annual salary * Gratuities * Paid leave for sick and bereavement * Professional development financial support * Duty meals * Comprehensive extended health and insurance benefits package * 3 weeks’ vacation * Cell phone allowance * 25% Company-wide food & beverage discount & access to frequent local business discounts/specials WHAT YOU’LL DO * Assist the General Manager in executing operational strategy. * Ensure that all team members are trained to anticipate guests’ needs and all are made to feel welcome by delivering responsive, friendly, and courteous service. * Assist the General Manager to achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment. * Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with policies and procedures. * Review financial statements and prepare financial reports as required by Concorde Head Office, undertaking actions to ensure all financial reporting and operations are compliant with applicable regulatory requirements and legislation. * Assist the General Manager with preparation for monthly cross-venue GP meeting. * Stay on top of all learning, development, and training being administered by Head Office departments and ensure all necessary team members attend. * Ensure active venue participation in the company Health & Safety Program and ensure at least one salary and one hourly employee represent the venue on the cross-venue Health & Safety Committee. * Make recruitment, hiring, onboarding, succession planning and termination decisions in compliance with the Alberta Human Rights Act and internal company policies. * Time management and effective management scheduling; fill in where needed to ensure the highest guest service standards and efficient operations but understand that this position is not full-time floor manager plus administrative responsibilities. * Continually strive to develop staff in all areas of managerial and professional development through ongoing training programs and regular performance feedback. * Ensure all required paperwork, including forms, reports and schedules is prepared and submitted in an organized and timely manner. * Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance schedules. * Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures. * Schedule hourly labour as required using anticipated business activity while ensuring that all positions are staffed as needed and labor cost objectives are met. * Be knowledgeable of HR policies regarding employees and administer prompt, fair and consistent performance management for all violations of company policies, rules, and procedures. * Fully understand and comply with all federal, provincial, and municipal regulations that pertain to Occupational Health and Safety, Employment Standards and Human Rights requirements * Work with the Business Development, Events, and Marketing teams to develop, plan, and carry out restaurant marketing, entertainment bookings, advertising and promotional activities and campaigns. * Execute ad-hoc administrative and operational duties are required. WHAT YOU HAVE * A minimum of 3+ years experience with demonstrated success in a comparable role for an establishment of similar guest capacity, staff number, and affected by seasonality. * 5+ total years of hospitality experience is strongly preferred. * Extensive wine knowledge is required; cocktail knowledge is preferred. * Advanced English writing and grammatical proficiency. * Working knowledge of applicable employment related legislation. * Advanced skills with Microsoft Office Suite.

What you’ll do

The Assistant General Manager is responsible for driving business performance, operational strategy, and maintaining high guest service standards. They oversee staff training, financial reporting, health and safety compliance, and collaborate on marketing and promotional activities.

Requirements

Candidates must have at least 3 years of experience in a comparable hospitality role and a total of 5 years of industry experience. Proficiency in Microsoft Office, extensive wine knowledge, and a strong understanding of employment legislation are required.

Benefits

• Competitive annual salary
• Gratuities
• Paid leave for sick and bereavement
• Professional development financial support
• Duty meals
• Comprehensive extended health and insurance benefits package
• 3 weeks’ vacation
• Cell phone allowance
• 25% Company-wide food & beverage discount

Listed skills

• Time management · Preferred
• Recruitment · Preferred
• Regulatory Compliance · Preferred
• Financial Reporting · Preferred
• Cash handling · Preferred
• Team Leadership · Preferred
• Microsoft Office Suite · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Operational strategy
• Team leadership
• Staff training
• Financial reporting
• Cash handling
• Performance management
• Recruitment
• Succession planning
• Health and safety compliance
• Marketing development
• Event planning
• Wine knowledge
• Cocktail knowledge
• Microsoft Office Suite
• Time management
• Regulatory compliance
• Cash Handling
• Optimism
• Energetic
• Planning
• Reconciliation
• Business Development
• Management
• Decision Making
• Cleanliness
• Customer Service
• Discounts And Allowances
• Performance Management
• Occupational Safety And Health
• Sales
• Financial Statements
• Leadership
• Marketing
• Learning Development
• Legislation
• Microsoft Office
• Employee Onboarding
• Operations
• Sanitation
• Regulatory Requirements
• Coaching
• Restaurant Operation
• Business Strategies
• Succession Planning
• Time Management
• Scheduling

Job areas

• Hospitality
• Management & Leadership
• Food & Beverage
• Human Resources
• Administrative
• Assistant General Manager/Bar Manager
• Restaurant / Food Service Manager
• Restaurant Managers
• Food Service Managers

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