General Manager - National on 17th

Job summary

The General Manager is responsible for the overall operational performance, financial compliance, and guest experience of the restaurant. They lead the team through training, scheduling, and strategic planning to ensure company goals and safety standards are met.

Job details

ABOUT THE POSITION Reporting to the operations leadership team for the Concorde Group, this General Manager position will be accountable for the overall performance of National 17th. This is a strategic business partner role responsible for driving results aimed at achieving the company’s goals while adhering to company policies and procedures. Cultivating a fun and engaging work environment that complies with all relevant local laws, and where the guest experience always exceeds expectations regardless of volume, are top priorities. Superior leadership, critical forward-thinking planning ability and decision-making skills are vital, and a passion for delivering continual training and coaching is necessary for team success. WHO WE ARE Concorde Group entered Calgary’s hospitality scene in 1987 with the opening of Republik, a college bar dedicated to alternative music fans and over 30 years later has grown to become one of Canada’s largest and most diverse hospitality companies. Now with a plethora of establishments under its banner, each with its own unique vision, Concorde Group remains focused on bringing exceptional dining and entertainment experiences to Calgary. Whether you're looking for a seat on a patio, a gourmet meal, a counter-served burger and shake or a night out on the town, Concorde Group is always at the heart of fun offering something for all Calgarians. WHAT WE OFFER * Compensation package includes competitive annual salary * Gratuities * Paid leave for sick and bereavement * Pay program based on performance and discretionary bonuses eligibility * Professional development financial support * Parking * Duty meals * Comprehensive extended health and insurance benefits package * 3 weeks’ vacation * Cell phone allowance * 25% Company-wide food & beverage discount & access to frequent local business discounts/specials WHAT YOU’LL DO * Understand and execute operations of a bustling business using all current procedures, standards, specifications, guidelines, and training programs * Develop and execute operational strategies * Quality control - food and beverage are consistently prepared and served according to the restaurant’s recipes, portioning, preparing, and serving standards * Assist the General Manager to achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment * Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with policies and procedures * Review financial statements and prepare financial reports as required by Concorde Head Office, undertaking actions to ensure all financial reporting and operations are compliant with applicable regulatory requirements and legislation * Assist the General Manager with preparation for monthly cross-venue GP meeting * Stay on top of all learning, development and training being administered by Head Office departments and ensure all necessary team members attend * Ensure active venue participation in the company Health & Safety Program, and have at least one salary and one hourly employee represent the venue on the cross-venue Health & Safety Committee * Make recruitment, hiring, onboarding, succession planning and termination decisions in compliance with the Alberta Human Rights Act and internal company policies * Time management and effective management scheduling; fill in where needed to ensure the highest guest service standards and efficient operations, but understand that this position is not full-time floor manager plus administrative responsibilities * Continually strive to develop staff in all areas of managerial and professional development through ongoing training programs and regular performance feedback * Ensure all required paperwork, including forms, reports and schedules is prepared and submitted in an organized and timely manner * Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance schedules * Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures * Schedule hourly labour as required using anticipated business activity while ensuring that all positions are staffed as needed and labor cost objectives are met * Be knowledgeable of HR policies regarding employees and administer prompt, fair and consistent performance management for all violations of company policies, rules, and procedures * Fully understand and comply with all federal, provincial, and municipal regulations that pertain to Occupational Health and Safety, Employment Standards and Human Rights requirements * Work with the Business Development, Events, and Marketing teams to develop, plan, and carry out restaurant marketing, entertainment bookings, advertising and promotional activities and campaigns * Execute ad-hoc administrative and operational duties are required WHAT YOU HAVE * Previous experience with demonstrated success in a comparable role for an establishment of similar guest capacity, staff number, and affected by seasonality (at least 3 years preferred) * 5+ years of hospitality experience preferred * Extensive wine and cocktail knowledge preferred * Organization skills with a keen eye for detail and the ability to identify, analyze and solve technical and theoretical problems * Advanced writing and grammatical proficiency * To be able to recognize the ability to build and maintain positive and collaborative working relationships with staff at all levels * Working knowledge of applicable employment related legislation * Integrity, discretion and judgment with tact and diplomacy on confidential matters * Advanced skills with Microsoft Office Suite * Experience with any payroll, HRMS and/or LMS * Comfortability with team delegation and holding others accountable for tasks WHAT YOU NEED * Excellent communication skills both written and oral – approachable and genuine * Take pride in their work and respects the responsibilities and time of others * Know how to maintain a work life balance that works for them and the business * Lead by example on and off duty * Be passionate about the hospitality industry * High personal and business ethics driven by an authentic and caring personality * The ability to take ownership of duties, show initiative, proactive and learns from mistakes * Be naturally positive attitude, great personal hygiene, and a high level of deportment * To possess good judgment and problem-solving mindset * To be tactful, use discretion and keep confidential information secure * To build up the comradery of their team and inspires teamwork * Determination to always improve, doesn’t shy away from difficult conversations, openly gives and receives positive and critical feedback well

What you’ll do

The General Manager is responsible for the overall operational performance, financial compliance, and guest experience of the restaurant. They lead the team through training, scheduling, and strategic planning to ensure company goals and safety standards are met.

Requirements

Candidates should have at least 5 years of hospitality experience, including previous management experience in a similar high-volume environment. Strong organizational, communication, and problem-solving skills are essential, along with proficiency in Microsoft Office and knowledge of employment legislation.

Benefits

• Competitive annual salary
• Gratuities
• Paid sick leave
• Paid bereavement leave
• Performance-based pay program
• Discretionary bonuses
• Professional development financial support
• Parking
• Duty meals
• Comprehensive extended health and insurance benefits package
• 3 weeks vacation
• Cell phone allowance
• 25% Company-wide food & beverage discount
• Local business discounts

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Recruitment · Preferred
• Problem solving · Preferred
• Financial Reporting · Preferred
• Team Leadership · Preferred
• Communication Skills · Preferred
• Inventory management · Preferred
• Microsoft Office Suite · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Operational management
• Strategic planning
• Team leadership
• Financial reporting
• Staff training
• Performance management
• Customer service
• Health and safety compliance
• Recruitment
• Inventory management
• Marketing collaboration
• Conflict resolution
• Time management
• Problem solving
• Communication skills
• Microsoft Office Suite
• Cash Handling
• Tactfulness
• Organizational Skills
• Diplomacy
• Positivity
• Planning
• Reconciliation
• Business Development
• Business Ethics
• Management
• Decision Making
• Cleanliness
• Customer Service
• Communication
• Learning Management Systems
• Discounts And Allowances
• Human Resources Information System (HRIS)
• Performance Management
• Occupational Safety And Health
• Sales
• Financial Statements
• Leadership
• Marketing
• Problem Solving
• Learning Development
• Legislation
• Microsoft Office
• Employee Onboarding
• Operations
• Proactivity
• Sanitation
• Regulatory Requirements
• Coaching
• Restaurant Operation

Job areas

• Hospitality
• Management & Leadership
• Food & Beverage
• Human Resources
• Administrative
• National Sales Manager
• Restaurant / Food Service Manager
• Restaurant Managers
• Food Service Managers

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