Host - Major Tom

Job summary

The host is responsible for greeting guests, managing reservations, and ensuring the smooth flow of restaurant operations. They also assist with takeout orders, settle bills, and provide support to the service team to ensure guest satisfaction.

Job details

ABOUT THE POSITION Major Tom is looking for a host to fill out their team on a full-time permanent basis. Hosts are responsible for several functions including, but not limited to, greet all guests in a prompt and friendly manner, ring in takeout and execute curbside pickup orders, seat guests, and responsible for the overall flow of the restaurant. If you enjoy a fast-paced professional work environment, are flexible, and are looking to meet some great people along the way, this is the job for you. WHAT WE OFFER * Competitive hourly wage * Gratuities * Extended health benefits after 90 days for employees working 28+ hours per week * 25% Company-wide food & beverage discount & access to frequent local business discounts/specials WHAT YOU’LL DO * Welcome and greet guests at the door in a prompt and friendly manner. * Answer text messages, receive and record reservations accurately in a pleasant and attentive manner. * Answer questions about food, beverages and other restaurant functions and services over the phone and in person. * Maintain cleanliness of front desk area, restocking supplies and ensuring menus are organized. * Communicate with servers as to when next tables are going to be arriving. * Monitor and observe guests dining experience, ensuring guests are satisfied with the food and service. Respond promptly and courteously to any requests. * Assist with settling bills and processing any credit, debit or cash transactions as required. * Thank guests for their visit as they exit the restaurant and invite them to return. * Be ready and willing to provide support as needed to ensure the smooth and efficient operation of the restaurant as directed by the manager in charge. * Assist in arranging transportation for guests if required. * Execute ad-hoc tasks are required. WHAT YOU HAVE * 1 years’ experience is preferred but not required. * Has worked with the Open Table program before, preferred not required. * Strong English communication skills with ability to establish and develop relationships with team members, partners, and customers. * Basic knowledge of dining room and service procedures and functions. * Basic math skills, can handle money, and operate a point-of-sale system. * Valid Alberta ProServe certification obtained within 30 days of starting. * Ability to maintain professionalism, control, and composure in difficult and stressful situations. * Ability to work in a standing position for long periods of time (up to 5 hours). * Must be over 18 as alcohol service and open scheduling availability is a requirement.

What you’ll do

The host is responsible for greeting guests, managing reservations, and ensuring the smooth flow of restaurant operations. They also assist with takeout orders, settle bills, and provide support to the service team to ensure guest satisfaction.

Requirements

Candidates should have strong English communication skills and the ability to maintain professionalism in a fast-paced environment. A valid Alberta ProServe certification is required within 30 days of starting, and previous experience with Open Table is preferred.

Benefits

• Competitive hourly wage
• Gratuities
• Extended health benefits
• Food & beverage discount
• Local business discounts

Listed skills

• Customer service · Preferred
• Communication · Preferred
• Cash handling · Preferred
• Conflict Resolution · Preferred
• Time management · Preferred
• Multitasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Reservation management
• Point-of-sale system
• Cash handling
• Math skills
• Professionalism
• Conflict resolution
• Time management
• Multitasking
• Composure
• Cleanliness
• English Language
• General Mathematics
• Point Of Sale
• Restaurant Operation
• Scheduling
• Reservations
• Seating Guests
• Greeting Customers

Job areas

• Hospitality
• Food & Beverage
• Customer Service & Support
• Major Accounts Manager
• Host / Hostess
• Waiters
• Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop

More jobs from Concorde Entertainment Group