Implementation Specialist

British Columbia, Canada
Remote
Posted Sep 11, 2026
1 position

$70,000–$80,000 / year

Opens an external site

Employment type: Full-time
Experience level: Mid-level · 2+ years
Posting language: English
Working hours: 40 hours per week

Job summary

The Implementation Specialist will manage the onboarding, rollout, and training process for Enterprise and Partnership groups to ensure successful adoption. They will coordinate across internal and external stakeholders to drive activation and provide ongoing support during the first 30 days post-signup.

Job details

About the role We are seeking an Implementation Specialist to support Enterprise Groups and Partnership Groups. This role is responsible for helping customers and partners move from initial interest to successful adoption by supporting the onboarding, rollout, training, and early engagement stages of the Groups’ adoption journey. This position is ideal for someone who thrives in customer-facing, highly coordinated environments and enjoys turning signed or warm relationships into active, successful users. The role focuses on execution, education, and adoption rather than commercial ownership. What you'll do Support Enterprise Groups, and Partnership Groups from trial through 30 days post-signup Support onboarding and launch coordination for new groups and partner relationships Assist in building and managing implementation plans, timelines, checklists, and rollout activities Coordinate across multiple stakeholders, including administrators, champions, partner contacts, and internal teams Deliver onboarding sessions, user training, admin training, and webinar-based rollouts Support pilot setup, pilot coordination, and transition from pilot to broader rollout Assist with admin setup, launch readiness, and troubleshooting operational blockers Own follow-up during the first 30 days post-signup to drive activation, participation, and early adoption Support customer- and partner-facing demos, onsite sessions, conferences, and group events Work closely with Partnerships for support launch, training, and engagement for universities, associations, and other partner groups Surface any qualified leads, upsell signals, or commercial opportunities back to Sales Contribute to repeatable playbooks, onboarding processes, and scalable implementation best practices Qualifications Experience in onboarding, implementation, customer success, account support, project coordination, or a similar customer-facing role Strong organizational skills and the ability to manage multiple priorities at once Excellent communication and presentation skills, with confidence leading webinars and training sessions Ability to coordinate across multiple stakeholders and keep projects moving forward Comfort working in a role that supports revenue without owning the commercial close Strong problem-solving ability and attention to detail Ability to work cross-functionally with Sales, Partnerships, Customer Success, Marketing, and Product Why Join Us? Comprehensive health, dental, and vision benefits. Remote-first culture with flexible working arrangements. Opportunity to shape the future of a fast-growing company and make a real impact in the veterinary industry. CoVet is an equal opportunity employer and are committed to building a diverse and inclusive team. Accommodations are available for candidates participating in all aspects of the selection process.

What you’ll do

Requirements

Candidates should have experience in onboarding, implementation, or customer-facing account support roles. Strong organizational, communication, and presentation skills are required to manage multiple priorities and lead training sessions effectively.