Senior OCM Specialist - AI Transformation

Job summary

Develop and lead an integrated change strategy for AI transformation, including readiness and impact assessments, stakeholder communications, leadership guidance, learning, and adoption activities. Define measures for adoption and value realization, report insights, and create reusable change-management resources to support sustained AI adoption.

Job details

Our client, the Bank of Canada in Ottawa has a 2 year hybrid remote contract opportunity for a Senior OCM Specialist for AI Transformation. Develop and maintain an integrated Organizational Change Management (OCM) strategy, roadmap, and change plan aligned with AI transformation priorities, program milestones, dependencies, and business outcomes • Assess organizational readiness and change impacts across roles, teams, processes, technology, and ways of working, and translate findings into targeted actions • Advise sponsors and leaders on workforce implications, resistance management, responsible AI use, psychological safety, and the leadership behaviors required to support successful adoption • Create clear and compelling communications, engagement strategies, and change narratives that explain transformation objectives, impacts, and expected behaviors • Design and implement adoption approaches for AI-enabled tools and new ways of working, including role-based learning, manager enablement, champion networks, pilot activities, and reinforcement strategies • Collaborate with key departments, teams, and stakeholders to support change activities and make responsible AI requirements understandable and actionable for employees and leaders • Define adoption, readiness, capability, and value-realization measures and provide reporting, insights, and recommendations to support informed decision-making and continuous improvement • Develop reusable playbooks, frameworks, templates, toolkits, and knowledge-transfer materials that strengthen ITS change management capability and support the sustained adoption of AI initiatives • Related activities and deliverables, as required i. Education and Certifications • University degree in Organizational Development, Business Administration, Communications, Human Resources, or Behavioural Science • Certification in a recognized Organizational Change Management methodology, such as Prosci ADKAR, Certified Change Management Professional (CCMP) or an equivalent Organizational Change Management certification ii. Relevant Experience • A minimum of five (5) years of recent demonstrated experience providing Organizational Change Management (OCM) services supporting complex, enterprise-wide technology, digital, business, or AI transformation initiatives • Demonstrated experience leading the organizational change management workstream for at least one (1) enterprise Artificial Intelligence (AI) or Generative AI transformation initiative Category/Catégorie: Non-Sensitive/Non-Délicat through multiple lifecycle phases, including strategy, discovery, pilot, deployment, scaling, and sustained adoption • Demonstrated experience developing and implementing OCM strategies, roadmaps, readiness assessments, change impact assessments, and adoption plans for large-scale transformation initiatives • Demonstrated experience advising executive sponsors, senior leaders, and multidisciplinary teams on organizational change, stakeholder engagement, workforce impacts, resistance management, communications, and adoption activities • Demonstrated experience establishing adoption and value-realization measures and developing reusable frameworks, playbooks, toolkits, learning assets, and knowledgetransfer materials that support sustained organizational capability iii. Technical Skills • Demonstrated knowledge of organizational change management methodologies, principles, and leading practices applicable to large-scale technology and AI transformation initiatives • Demonstrated knowledge of AI and Generative AI adoption considerations, including impacts to workflows, operating models, workforce capabilities, and ways of working • Demonstrated knowledge of responsible AI principles, including human oversight, transparency, accountability, privacy, security, output validation, and appropriate use

What you’ll do

Develop and lead an integrated change strategy for AI transformation, including readiness and impact assessments, stakeholder communications, leadership guidance, learning, and adoption activities. Define measures for adoption and value realization, report insights, and create reusable change-management resources to support sustained AI adoption.

Requirements

Requires a university degree in a relevant field and a recognized organizational change management certification, such as Prosci ADKAR or CCMP. Candidates must have at least five years of OCM experience, including leading an enterprise AI or Generative AI transformation through multiple lifecycle phases, and demonstrate expertise in responsible AI adoption.

Listed skills

• Continuous Improvement · Preferred
• Change Management · Preferred
• Technical · Preferred
• materials · Preferred
• Leadership · Preferred
• Teams · Preferred
• Client · Preferred
• safety · Preferred
• management · Preferred
• Decision Making · Preferred
• Reporting · Preferred
• Development · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Organizational Change Management
• AI Transformation
• Generative AI Adoption
• Change Strategy and Roadmapping
• Organizational Readiness Assessment
• Change Impact Assessment
• Stakeholder Engagement
• Executive Advising
• Resistance Management
• Change Communications
• Learning and Enablement
• Adoption Measurement
• Value Realization
• Responsible AI
• Knowledge Transfer
• Prosci ADKAR

Job areas

• Management & Leadership
• Technology
• Human Resources
• Consulting
• Government & Public Sector

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