ClaimsAlert Agent

Job summary

The ClaimsAlert Agent serves as the primary point of contact for customers reporting incidents, gathering and documenting claim details. They provide immediate support to policyholders and ensure claims are accurately routed to the appropriate insurance provider.

Job details

ClaimsAlert Agent If you enjoy helping people, solving problems, and working in a fast-paced environment, this opportunity is the perfect fit. This is a fully remote, full-time position working from home while supporting customers during some of their most important moments. As ClaimsAlert operates 24/7, the majority of scheduled hours are during the evenings, all weekend and statutory holidays. As a ClaimsAlert Agent, you will be the trusted first point of contact for customers experiencing an unexpected loss or incident. You will gather and document claim details, provide immediate support and reassurance to policyholders, and ensure claims are accurately routed to the appropriate insurance provider for prompt resolution. Your ability to communicate clearly, remain calm under pressure, and deliver an outstanding customer experience will make a meaningful difference during critical moments for our customers. This role requires frequent interactions in English and requires reading and preparing documents in English on a frequent basis. The salary is $39,000 to $43,000. and preparing documents in English on a frequent basis. Responsibilities Work Environment: ClaimsAlert operates 24 hours a day, 7 days a week, supporting insurance customers across Canada whenever they need assistance. 100% Remote Work-from-Home Position Peak call volumes occur during evenings, weekends and statutory holidays. Qualifications Excellent verbal and written communication skills are required Excellent communication and active listening skills Comfortable using technology and learning new software platforms Strong customer service mindset with a professional and empathetic approach Effective problem-solving and critical-thinking skills High level of accuracy and attention to detail when entering information Ability to multitask and perform well in a fast-paced environment 1-2 years of customer service experience required Call Centre experience is an asset Experience in insurance, automotive, restoration, construction, or related industries is an asset #LI-MC1 At Crawford, your work has purpose. Every claim represents a person facing a difficult moment, and the support we provide helps restore lives, businesses, and communities. We empower employees to grow, lead, and innovate in careers that make a real difference. If you’re looking to build your future with an industry leader while doing meaningful work, Crawford offers the opportunity to do both. With employees in more than 70 countries, we combine global reach with a shared culture grounded in purpose, values, and collaboration. Learn more at www.crawco.com Why Crawford? Our total rewards package is designed to support your well-being, recognize your contributions, and help you keep growing. In addition to competitive compensation, we offer: Performance-based pay and incentive plans that recognize excellence. Retirement savings options, including pension, group RRSP, TFSA, and an Employee Stock Purchase Plan. Benefits that support your financial, physical, and mental well-being. Flexible work options that support work-life balance, including shortened work weeks, phased retirement, and generous time away. Training, development, and scholarship programs that support continuous learning, career growth, and education at various career stages. Additional support, including home office allowance, employee referral bonuses, relocation support where applicable, and corporate discounts. Paid volunteer time and sustainability initiatives that help give back to the communities where we live and work. A culture built on respect, collaboration, inclusion, and entrepreneurial spirit.

What you’ll do

The ClaimsAlert Agent serves as the primary point of contact for customers reporting incidents, gathering and documenting claim details. They provide immediate support to policyholders and ensure claims are accurately routed to the appropriate insurance provider.

Requirements

Candidates must have 1-2 years of customer service experience and excellent verbal and written communication skills. Proficiency in using technology and the ability to work in a fast-paced environment are essential.

Listed skills

• Customer service · Preferred
• Communication · Preferred
• Problem solving · Preferred
• Critical Thinking · Preferred
• Data entry · Preferred
• Multitasking · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Active listening
• Problem-solving
• Critical thinking
• Data entry
• Multitasking
• Attention to detail
• Software proficiency
• Empathy
• Composure
• Active Listening
• Computing Platforms
• Multilingualism
• Customer Service
• Critical Thinking
• English Language
• Problem Solving
• Calmness Under Pressure
• Detail Oriented

Job areas

• Customer Service & Support
• Finance & Accounting
• Administrative
• Agent
• Insurance Customer Service Representative
• Insurance Representatives
• Customer Service Representatives

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