Commercial Property Adjuster

Job summary

The Commercial Property Adjuster will investigate, evaluate, negotiate, and resolve commercial property claims through telephone and written correspondence. They are responsible for maintaining accurate claim documentation and coordinating with field adjusters, legal counsel, and clients to ensure timely resolution.

Job details

We are seeking a Commercial Property Adjuster to join our growing team in Canada. This position offers flexible work arrangements, including remote, hybrid, or in-office options. In this role, you will investigate, evaluate, negotiate, and resolve commercial property claims through telephone and written correspondence. You will manage claims within delegated authority while coordinating with field adjusters, legal counsel, and clients to ensure timely and accurate claim resolution. Responsibilities Investigate, assess, and analyze commercial property claims. Determine coverage, liability, and claim value. Negotiate, settle, and close claims within delegated authority. Maintain detailed and accurate claim file documentation. Prepare reports and communicate recommendations to clients. Manage billing, timekeeping, and expense records. Coordinate with field adjusters, legal counsel, and other stakeholders as needed. Support client relationships by delivering exceptional service and claims handling expertise. Qualifications Minimum 2 years of commercial property claims handling experience in an insurance or adjusting environment. Strong knowledge of commercial property and auto physical damage (PD) claims. Minimum 4 CIP courses completed with the ability to obtain an Ontario Probationary Adjuster's License. Progress toward obtaining a Full Independent Adjuster's License and CIP designation. Ability to obtain and maintain adjusting licenses across multiple Canadian jurisdictions. Experience conducting telephone investigations and handling first- and third-party commercial claims. Strong negotiation, analytical, and decision-making skills. Excellent communication and customer service skills. Bilingual French/English is an asset. #LI-CD1 At Crawford, your work has purpose. Every claim represents a person facing a difficult moment, and the support we provide helps restore lives, businesses, and communities. We empower employees to grow, lead, and innovate in careers that make a real difference. If you're looking to build your future with an industry leader while doing meaningful work, Crawford offers the opportunity to do both. With employees in more than 70 countries, we combine global reach with a shared culture grounded in purpose, values, and collaboration. Learn more at www.crawco.com Why Crawford? Our total rewards package is designed to support your well-being, recognize your contributions, and help you keep growing. In addition to competitive compensation, we offer: Performance-based pay and incentive plans that recognize excellence. Retirement savings options, including pension, group RRSP, TFSA, and an Employee Stock Purchase Plan. Benefits that support your financial, physical, and mental well-being. Flexible work options that support work-life balance, including shortened work weeks, phased retirement, and generous time away. Training, development, and scholarship programs that support continuous learning, career growth, and education at various career stages. Additional support, including home office allowance, employee referral bonuses, relocation support where applicable, and corporate discounts. Paid volunteer time and sustainability initiatives that help give back to the communities where we live and work. A culture built on respect, collaboration, inclusion, and entrepreneurial spirit.

What you’ll do

The Commercial Property Adjuster will investigate, evaluate, negotiate, and resolve commercial property claims through telephone and written correspondence. They are responsible for maintaining accurate claim documentation and coordinating with field adjusters, legal counsel, and clients to ensure timely resolution.

Requirements

Candidates must have at least 2 years of commercial property claims experience and possess or be working toward a CIP designation. The role requires the ability to obtain adjusting licenses across multiple Canadian jurisdictions and strong negotiation and analytical skills.

Benefits

• Pay and incentive plans
• Benefit programs for financial, physical, and mental wellness
• Training programs
• Career progression
• Sustainability programs

Listed skills

• Customer service · Preferred
• Decision Making · Preferred
• Negotiation · Preferred
• Communication Skills · Preferred
• Client Relationship Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Commercial property claims
• Claims investigation
• Negotiation
• Liability assessment
• Claim valuation
• File documentation
• Client relationship management
• Auto physical damage claims
• Analytical skills
• Decision-making
• Communication skills
• Customer service
• Bilingualism
• Report Writing
• Commercial Real Estate
• Continuous Development
• Claims Resolution
• Bilingual (French/English)
• Adjuster License
• Billing
• Decision Making
• Claims Processing
• Customer Service
• Textiles
• Communication
• Delegated Authority
• Coordinating
• Investigation

Job areas

• Finance & Accounting
• Customer Service & Support
• Legal
• Management & Leadership
• Commercial Property Adjuster
• Claims Adjuster / Specialist (General)
• Valuers and Loss Assessors
• Claims Adjusters, Examiners, and Investigators

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