Client Advisor (Toronto)

Job summary

The Client Advisor will conduct in-person and online consultations to assist clients with jewellery selection, customisation, and aftercare services. They are also responsible for showroom maintenance, stock management, and promoting the company's ethical practices.

Job details

About the position: We’ve had an exciting start in Toronto and are continuing to grow our showroom team as we build on this momentum. As a Client Advisor, you’ll play a key role in shaping each client experience - providing bespoke, informative consultations and helping clients discover or design their dream pieces. We are currently looking for someone on a part-time basis doing 2 days a week (Friday 11am-7pm) and Saturday (8am-4pm). If you already have a passion for jewellery, or simply love working with people and are keen to learn all about jewellery and diamonds, we’d love to hear from you. Key Responsibilities include: * Through in-person and online consultations, you'll be assisting clients in selecting jewellery, offering personalised advice and education, guiding them through the customisation process, and preparing independent custom quotes; and * Coordinate aftercare services consultations including resizing, repairs, and lifetime warranty claims, with a fast turnaround and high client satisfaction * Promoting Cullen Jewellery’s commitment to ethical practices and community initiatives * Participating in the daily setup and opening of the showroom, and ensuring the cleanliness of consultation desks and other showroom areas. * Completing ad-hoc tasks such as stock takes, changing product displays, and managing postage tasks as required What are we seeking? * Proven experience in a sales or customer service role, ideally within the premium jewellery or retail industry; * High attention to detail and commitment to providing exceptional client experiences * Strong organisational and time management abilities, with the ability to work flexibly and adapt to changing priorities and processes; * Ability to work effectively as part of a team to achieve common goals; * Capacity to work on a Thursday, Friday and Saturday roster consistently. What we offer: In addition to a competitive remuneration package, and the ability to work in a beautiful office location in the heart of Toronto, we offer all our team members with a range of benefits including: * Generous remuneration and rewards program * Retirement contribution scheme * 20 days of annual vacation, and 5 days of sick leave annually * A wellbeing initiative including things like an Employee Assistance Program * Generous staff and family / friend discounts; * Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name; * The opportunity to join a growing company with a global presence - you really can take your career anywhere! If this part-time opportunity sounds like your next challenge, complete your application by clicking on the apply now button and we will be in touch. Agencies, thanks for thinking of us - but we have this one covered!

What you’ll do

The Client Advisor will conduct in-person and online consultations to assist clients with jewellery selection, customisation, and aftercare services. They are also responsible for showroom maintenance, stock management, and promoting the company's ethical practices.

Requirements

Candidates should have proven experience in sales or customer service, preferably within the premium jewellery or retail sector. Strong organizational skills, attention to detail, and the ability to work a Tuesday to Saturday roster are required.

Benefits

• Competitive remuneration package
• Generous remuneration and rewards program
• Retirement contribution scheme
• 20 days of annual vacation
• 5 days of sick leave annually
• Wellbeing initiative
• Employee Assistance Program
• Generous staff and family/friend discounts
• Paid volunteer leave
• Sponsorship of a child in South East Asia/Africa

Listed skills

• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales
• Customer service
• Jewellery knowledge
• Consultation
• Attention to detail
• Organisation
• Time management
• Teamwork
• Communication
• Retail
• Customisation
• Aftercare services

Job areas

• Retail
• Sales
• Customer Service & Support