Business Development Representative

Job summary

Qualify prospects through telephone, email, and online channels, promote DHL Express services, and serve as a customer contact while coordinating lead initiatives with internal departments. Reactivate, onboard, and manage small-business accounts, identify opportunities to increase service usage, and use commercial tools and pipeline management to grow revenue.

Job details

DHL Express is a global logistics company founded in 1969 in San Francisco, California. Since then, we have grown to become one of the largest and most recognizable logistics companies in the world, with a presence in over 220 countries and territories. Our commitment to sustainability has earned recognition as a leader in the logistics industry, with initiatives such as our GoGreen program aimed at reducing the environmental impact of shipping operations. What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world. Start YOUR career with DHL today! About The Role You’ll start by: Using our CRM system to qualify prospects by telephone, email, online platforms - Canada-wide B2B sales, no limits on industry Promoting DHL Express services to new and existing clients Acting as the customer’s point of contact to ensure all queries or issues are dealt with appropriately Coordinating with different departments on lead initiatives Working with supervisor on a regular basis for feedback opportunities Then you’ll have the opportunity to: Re-activate, onboard, and manage small-sized business accounts where companies use DHL Express services 3-6 x year Identify opportunities for growth and use of DHL Express services on a more frequent basis, collaborating with our different sales channels Utilize our commercial tools to maximize revenue growth Practice with pipeline management to set up new businesses within DHL Express Our Investment in You Professional development and career advancement opportunities within DHL; including 1:1 coaching and an Individual Development Plan Training program to become a ‘Certified International Specialist’ and a "Sell Like Never Before" training program that provides skills and strategies for successful sales. A commitment to Diversity, Equity, Inclusion, and Belonging (DEIB). Comprehensive benefits package, including dental, medical, RRSP, and more. Hybrid work environment, including both in-office and work from home days. Employee Discounts and Perks, Employee & Family Assistance Program. 3 weeks of annual vacation and personal days. Lucrative uncapped performance-based commission structure with OTE of 60-100k Preferred Qualifications College or University degree or 1-2 years prior sales experience Prior experience with Customer Relationship Management tool. Proficient with Microsoft Office Outstanding phone presence with the ability to create rapport with prospective clients Self-motivated and driven to plan and execute sales generation Commitment to exceed sales targets Ability to work in a fast-paced environment, to manage time and tasks effectively and strategically Resiliency, a positive attitude, and the perseverance to succeed! Bilingual in French or Mandarin or geographically mobile is a plus This is an exciting opportunity for those who are looking to grow their career with a global organization like DHL. We encourage our employees to think big and offer them opportunities to explore and experience different opportunities within the network. We believe in professional development but also personal growth. Apply now! Thank you for your application. Those selected for an interview will be contacted. All applicants are required to pass interviews, a criminal background check for all countries lived in for the past 5 years, and other background checks in order to qualify for the position. We are an equal opportunity employer and believe we will succeed through the recruitment and development of staff who represent the broad diversity of the Canadian workforce Internal Transfer Application Form Link: Internal Transfer Application Form (Employee) – Fill out form

What you’ll do

Qualify prospects through telephone, email, and online channels, promote DHL Express services, and serve as a customer contact while coordinating lead initiatives with internal departments. Reactivate, onboard, and manage small-business accounts, identify opportunities to increase service usage, and use commercial tools and pipeline management to grow revenue.

Requirements

A college or university degree or 1–2 years of prior sales experience is preferred, along with CRM experience and proficiency in Microsoft Office. Candidates should have strong phone presence, self-motivation, sales-target commitment, effective time and task management, and resilience; French or Mandarin bilingualism or geographic mobility is a plus.

Benefits

• Professional Development
• Career Advancement Opportunities
• One-On-One Coaching
• Individual Development Plan
• Training Programs
• Dental Insurance
• Medical Insurance
• RRSP
• Hybrid Work Environment
• Employee Discounts
• Employee and Family Assistance Program
• Annual Vacation
• Personal Days
• Uncapped Performance-Based Commission

Listed skills

• Lead Qualification · Preferred
• Customer service · Preferred
• Account Management · Preferred
• Microsoft Office · Preferred
• Time management · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• B2B Sales
• Lead Qualification
• Telephone Sales
• Email Sales
• Customer Relationship Management
• Customer Service
• Account Management
• Lead Generation
• Pipeline Management
• Revenue Growth
• Sales Target Achievement
• Microsoft Office
• Time Management
• Communication
• Resilience
• Prospecting

Job areas

• Sales
• Transportation
• Logistics
• Customer Service & Support
• Environmental & Sustainability

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