CREDITs Processing Analyst - 18 Month Contract

Job summary

Process customer credits and casual refunds, maintain credit-related tables and rules, and manage data quality and audit checks for submissions to the Canada Border Services Agency (CBSA). Investigate and resolve data issues, prepare and monitor claims, and work with customers and internal teams to improve the CREDITs program experience.

Job details

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world. DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. Start YOUR career with DHL today… DHL Express currently has an opening for a CREDITs Processing Analyst 18 Month Contract in our National Office in Brampton, ON. In this role you will be responsible to support the CREDITs program, provide related support and manages exceptions and ensures the CREDITs process has been done on a timely basis and as per customer expectations. The position also performs a variety of support activities to ensure the CREDITs program offers the best customer experience possible. How will you contribute to the success of DHL? Credits processing & Casual refunds Following the credits process for top customers Update and modify all HS tables, User Defined Lists and Rule sets as required by the business Managing the credits data in sequence Managing the quality & audit for CREDITs submissions to CBSA Investigate and coordinate the resolution of incorrect, missing data or misleading information for CREDITs processing Monitoring and preparation of CREDITs claims to CBSA Improve customers’ experience of the CREDITs program in collaboration with the customer and brokerage leadership team Offers help to and collaborates with fellow team members, as well as with other departments as applicable Other duties within reason and as assigned Do you have what it takes? Bachelor’s Degree Preferred Proficient Data management skills Strong excel skills to check and audit batches Proficient verbal, written & organizational skills Able to work effectively under pressure Diligent attention to detail Motivated to learn and adapt to new assignments Thank you for your application. Those selected for an interview will be contacted. All applicants are required to pass interviews and a criminal background check in order to qualify for the position. We are an equal opportunity employer and believe we will succeed through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.

What you’ll do

Process customer credits and casual refunds, maintain credit-related tables and rules, and manage data quality and audit checks for submissions to the Canada Border Services Agency (CBSA). Investigate and resolve data issues, prepare and monitor claims, and work with customers and internal teams to improve the CREDITs program experience.

Requirements

A bachelor's degree is preferred, along with proficient data management skills and strong Excel skills for checking and auditing batches. Candidates should have strong communication and organizational abilities, attention to detail, the ability to work under pressure, and a willingness to learn and adapt.

Listed skills

• data management · Preferred
• Microsoft Excel · Preferred
• Attention to detail · Preferred
• written communication · Preferred
• Organization · Preferred
• Problem solving · Preferred
• Collaboration · Preferred
• adaptability · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Data Management
• Microsoft Excel
• Data Auditing
• Credit Processing
• Refund Processing
• Attention to Detail
• Written Communication
• Verbal Communication
• Organization
• Problem-Solving
• Collaboration
• Adaptability

Job areas

• Logistics
• Transportation
• Data & Analytics
• Customer Service & Support
• Administrative

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