Sr Operations Supervisor

Job summary

Lead daily warehouse and courier operations, supervising unionized and salaried staff while ensuring safe, accurate, timely, and cost-effective freight handling. Drive service quality and continuous improvement, manage customer escalations and compliance requirements, and oversee staffing, equipment, reporting, and shift transitions.

Job details

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world. DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. Start YOUR career with DHL today… DHL Express currently has an opening for a Sr Operations Supervisor in YHM GTW. This role will provide “hands-on” proactive management of the employees engaged in the daily pick-up, handling and delivery of packages and freight, within prescribed standards of cost, efficiency, accuracy and on-time distribution. Implements new procedures to improve operational effectiveness and provides performance reports for management as required. Acts as a proactive member of the Sales resource team in the provision of Customer service solutions. This position will act as the leader amongst the Supervisor team. How will you contribute to the success of DHL? Recruits, orients, trains, schedules, manages and recommends discipline for all frontline unionized and salaried staff. Establishes/implements productivity, quality and cost measurements & strategies to achieve desired operational results. Ensures timely and accurate handling, inclusive of scanning and GSOP compliance, of incoming and or outgoing freight daily, in accordance with established standards and procedures. Completes accurate and timely reports for management as required (staffing schedules, attendance records, recruitment/ payroll documentation, dangerous goods incidents, health and safety, load quality, DF Compliance, regulatory reporting, etc). Ensures successful implementation & continued application of AQCC, process enhancements, driving continuous improvement, etc. Applies appropriate leadership/management style with open communication (i.e., communicates Corporate strategic plan, recognition of individual/team contributions) to motivate frontline unionized and salaried staff. Ensures sufficient staff resources, materials and supplies on hand always. Ensures warehouse is organized and set up for successful operations and manages successful shift exchanges. Maintains equipment, in safe, efficient operating condition always. Establishes/maintains a proactive programs in compliance with regulatory bodies, legislative requirements, and the collective agreement. Investigates employee complaints/grievances, prepares written replies and liaisons with Employee Relations, Operations Manger, and Sr. Gateway Operations Manager re: final responses. Establishes/maintains a proactive security program to safeguard the company’s physical assets. Implements & follows up on Customer Service solutions as determined by COG / Sales resource team. Identifies/tracks/adjusts operation to meet service standards by auditing & measuring productivity and results. Updates operations, customer service, and sales management on issues as required, and address complaints and escalations in a professional expedient manner. Performs other assignments like managing daily operations and stake holder management in the absence of Operations Managers. Identifies and addresses root causes for service failures. Ensures staff overtime/ costs is within approved budget. Ensures compliance with, CBSA, Transport Canada, IATA, CLC, OHSE, and other regulatory bodies as needed. Complete initial and continuous training on the CIS Medical Express Awareness, CIS Awareness trainings, and GDP principles; such training is to be proactively monitored to adhere to completion by staff/contractors as applicable Have a complete understanding of the Global SOP, Life Science GDP Policy, and Standards to be able to perform PD, GEMBA, self-assessment, and act as required within their facility, with staff and sub-contractors as applicable. Action and drive any corrective actions for compliance, continuous improvements for GDP as noted in GRID or as raised to the facility via WMX Support teams, customers, or others. All subcontracting activities that may affect GDP compliance and overall quality assurance in their area of responsibility are monitored GDP-related tasks, documents, and records are adhered to where applicable Follow compliance with local regulatory requirements related to GDP Any delegated responsibilities are documented for accountability Lead as required for the agreed Customer onsite meeting and the Customer requested audit Do you have what it takes? Excellent interpersonal skills. Proven communication skills - written & oral Demonstrated leadership, analysis & problem-solving skills. Very good PC skills (Office suite of applications, Word, Excel, Outlook, PowerPoint). Working knowledge/interpretation of Collective Agreements & Occupational Health & Safety Act. Demonstrated drive, initiative & flexibility to ensure task completion. Demonstrated time management & organization skills. College or University designation in an appropriate discipline. Manage multiple activities/deadlines. Demonstrated leadership skills. Demonstrated ability to be assertive. 3 years’ warehouse/on road operations experience in courier industry. Knowledge & compliance with Dangerous Goods/WHMIS special handling procedures. Prior working experience with quality/process improvement initiatives. Thank you for your application. Those selected for an interview will be contacted. All applicants are required to pass interviews, a criminal check for all countries lived in for the past 5 years and other background check to qualify for the position. We are an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce. Internal Transfer Application Form Link: Internal Transfer Application Form (Employee) – Fill out for Acknowledgment

What you’ll do

Lead daily warehouse and courier operations, supervising unionized and salaried staff while ensuring safe, accurate, timely, and cost-effective freight handling. Drive service quality and continuous improvement, manage customer escalations and compliance requirements, and oversee staffing, equipment, reporting, and shift transitions.

Requirements

Requires at least three years of warehouse or on-road operations experience in the courier industry, along with leadership, communication, organization, and problem-solving abilities. Candidates should have a college or university designation in an appropriate discipline, knowledge of collective agreements and occupational health and safety, and familiarity with dangerous goods procedures and process improvement.

Listed skills

• Leadership · Preferred
• interpersonal communication · Preferred
• written communication · Preferred
• Problem solving · Preferred
• analysis · Preferred
• Continuous Improvement · Preferred
• Customer service · Preferred
• Time management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Interpersonal Communication
• Written Communication
• Problem-Solving
• Analysis
• Staff Recruitment And Training
• Scheduling And Workforce Management
• Operational Management
• Productivity And Cost Management
• Continuous Improvement
• Customer Service
• Collective Agreement Interpretation
• Occupational Health And Safety
• Dangerous Goods Handling
• Quality And Process Improvement
• Time Management

Job areas

• Logistics
• Transportation
• Management & Leadership
• Customer Service & Support
• Security & Safety

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