The AI platform for customer experience.
San Ramon, California
Dialpad is the AI platform for customer experience, providing real-time AI solutions since 2018. Dialpad’s all-in-one solution understands your business and acts on your behalf, getting smarter with each interaction. Our customers are uniquely able to understand their customers, improve customer experience, increase operational efficiency, and build a lasting competitive advantage. Dialpad’s agentic AI resolves issues, advances deals, and clears busywork, handling routine customer inquiries automatically while working seamlessly alongside human agents on complex issues. Market-leading brands including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Visit dialpad.com to learn more.
On-site · Kitchener
Design and build scalable backend services and distributed systems to power next-generation agentic AI applications. Collaborate with Applied Scientists to transition models and agentic capabilities from prototypes into reliable, production-ready customer experiences.
On-site · Vancouver
You will own the production systems that turn speech models into scalable, reliable experiences for AI voice agents. This involves managing self-hosted inference, integrating third-party APIs, and building the operational foundations for high-performance speech systems.
On-site · Kitchener
The SDET will design and implement comprehensive test frameworks for AI-driven contact center systems, including functional, performance, and API testing. They will also lead quality strategy, analyze test results, and mentor engineering team members to ensure product reliability.
On-site · Vancouver
Develop and maintain web and desktop applications while collaborating with the data science team to build an Agentic AI framework. You will also mentor junior engineers and participate in code reviews to ensure high-quality, scalable code delivery.
Hybrid · Kitchener
Lead a high-performance Customer Success team to reduce churn and down-sell while driving growth within the small business customer base. Develop strategies to engage at-risk customers and report performance statistics to the executive leadership team.
Hybrid · Vancouver
Own the backend implementation and linguistic optimization of the Text-to-Speech layer for AI voice agents. Bridge the gap between speech science and product engineering to ensure natural, context-aware voice personas.
Hybrid · Kitchener
The AI Engineer will own the backend implementation and linguistic optimization of the Text-to-Speech layer for AI voice agents. This includes managing voice personas, integrating TTS vendor APIs, and collaborating with ASR and Audio AI engineers to minimize latency.
Hybrid · Vancouver
You will develop and maintain software solutions that interface with VoIP hardware devices while collaborating with cross-functional teams to implement features. Additionally, you will troubleshoot production issues and ensure code quality through rigorous testing and peer reviews.
On-site · Vancouver
Own the platformization roadmap for shared services and architect the decoupling of existing functionality into reusable services. Drive the execution of platform projects to improve developer experience, security, and scalability.
On-site · Vancouver
Lead and grow a team of experienced engineers to manage the end-to-end calling experience, including frontend, backend, and hardware integration. Define the long-term vision and roadmap while maintaining high-performance standards for real-time audio and AI-driven contact center features.
On-site · Vancouver
You will own the end-to-end quality strategy, automation frameworks, and release qualification for Dialpad’s AI Voice Agent services. This involves building tooling for LLM observability, integrating AI quality checks into CI/CD pipelines, and partnering with AI teams to ensure system reliability and performance.
Hybrid · Kitchener
You will define the 1-3 year roadmap for shared services and architect plans to decouple existing functionality into reusable services. Additionally, you will drive execution, mentor engineers, and ensure high-quality delivery through well-tested features.
On-site · Vancouver
Develop and refine state-of-the-art NLP and ML algorithms to power autonomous voice agents and business communication features. Collaborate with cross-functional teams to deploy scalable models and contribute to the scientific community through academic publications.
On-site · Kitchener
Develop and refine state-of-the-art NLP and ML algorithms to power autonomous voice agents and business communication features. Collaborate with cross-functional teams to deploy models in production and contribute to the scientific community through academic publications.
On-site · Vancouver
Lead the product strategy and roadmap for Platform and Agentic Integrations, focusing on APIs, webhooks, and MCP capabilities. Define the primitives and management experiences that allow AI Agents to connect to external systems and automate workflows.
On-site · Kitchener
You will own the end-to-end quality strategy, test automation, and evaluation frameworks for Dialpad’s AI Voice Agent services. This includes building tooling for LLM observability, integrating quality checks into CI/CD pipelines, and partnering with development teams to ensure system reliability.
On-site · Kitchener
Manage carrier escalations, trouble tickets, and interoperability issues while monitoring network performance. Collaborate with Engineering, Product, and Sales teams to resolve technical issues and improve the overall customer experience.
On-site
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowin…
On-site
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowin…
Hybrid
Back to all jobs Client Account Executive, Mid-Market Client Sales Denver, US About Dialpad Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time. More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. We’re now leading the shift to Agentic AI: intelligent agent…
