The AI platform for customer experience.
San Ramon, California
Dialpad is the AI platform for customer experience, providing real-time AI solutions since 2018. Dialpad’s all-in-one solution understands your business and acts on your behalf, getting smarter with each interaction. Our customers are uniquely able to understand their customers, improve customer experience, increase operational efficiency, and build a lasting competitive advantage. Dialpad’s agentic AI resolves issues, advances deals, and clears busywork, handling routine customer inquiries automatically while working seamlessly alongside human agents on complex issues. Market-leading brands including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Visit dialpad.com to learn more.
On-site · Vancouver
You will plan and implement comprehensive functional, regression, and end-to-end tests across UI, API, and database levels. Additionally, you will own the test strategy for AI-driven systems and mentor other engineers to ensure high-quality product outcomes.
On-site · Kitchener
You will own the end-to-end quality strategy, test automation, and evaluation frameworks for Dialpad’s AI Voice Agent services. This includes building tooling for LLM observability, integrating quality checks into CI/CD pipelines, and partnering with AI teams to ensure system reliability and performance.
On-site · Vancouver
You will own the production systems that turn speech models into scalable, reliable experiences for AI voice agents. This involves managing self-hosted inference, integrating third-party APIs, and building the operational foundations for high-performance speech systems.
Hybrid · Kitchener
Lead a high-performance Customer Success team to reduce churn and down-sell while driving growth within the small business customer base. Develop strategies to engage at-risk customers and report performance statistics to the executive leadership team.
On-site · Vancouver
Develop and refine state-of-the-art NLP and ML algorithms to power autonomous voice agents and business communication features. Collaborate with cross-functional teams to deploy scalable models and contribute to the scientific community through academic publications.
Hybrid · Kitchener
You will define the 1-3 year roadmap for shared services and architect plans to decouple existing functionality into reusable services. Additionally, you will drive execution, mentor engineers, and ensure high-quality delivery through well-tested features.
On-site · Vancouver
Own the platformization roadmap for shared services and architect the decoupling of existing functionality into reusable services. Drive the execution of platform projects to improve developer experience, security, and scalability.
Hybrid · Vancouver
You will develop and maintain software solutions that interface with VoIP hardware devices while collaborating with cross-functional teams to implement features. Additionally, you will troubleshoot production issues and ensure code quality through rigorous testing and peer reviews.
On-site · Kitchener
Develop and refine state-of-the-art NLP and ML algorithms to power autonomous voice agents and business communication features. Collaborate with cross-functional teams to deploy models in production and contribute to the scientific community through academic publications.
On-site · Kitchener
You will own the end-to-end quality strategy, test automation, and evaluation frameworks for Dialpad’s AI Voice Agent services. This includes building tooling for LLM observability, integrating quality checks into CI/CD pipelines, and partnering with development teams to ensure system reliability.
On-site · Vancouver
Lead and grow a team of experienced engineers to manage the end-to-end calling experience, including frontend, backend, and hardware integration. Define the long-term vision and roadmap while maintaining high-performance standards for real-time audio and AI-driven contact center features.
On-site · Vancouver
You will own the end-to-end quality strategy, automation frameworks, and release qualification for Dialpad’s AI Voice Agent services. This involves building tooling for LLM observability, integrating AI quality checks into CI/CD pipelines, and partnering with AI teams to ensure system reliability and performance.
On-site
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowin…
