Viking Fire Protection
Dispatcher – Inspection & Services Division
Job Description Reporting to the Operations Manager, the Dispatcher plays a key role in coordinating service operations, supporting field technicians, and delivering an outstanding customer experience. Key responsibilities include: • Answer customer calls, inquiries, and service requests in a professional and timely manner • Schedule and dispatch service calls to technicians based on priorities and availability • Plan and coordinate technicians’ workloads, inspection visits, and monthly schedules • Provide administrative support to field technicians and maintain service-related document…
