Business Development Manager

Job summary

The Business Development Manager is responsible for achieving sales growth targets and managing complex accounts while driving collaboration across functional teams. They will identify new business opportunities, develop value-added solutions, and maintain client lifecycle programs to ensure long-term success.

Job details

DSV – Global Transport and Logistics DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process. Location: CAN - Milton, Yukon Court Job Posting Title: Business Development Manager Time Type: Full Time Compensation: Salary starting at $84,289 per annum, plus eligible benefits, in accordance with experience and internal equity This posting is to build a candidate pool for future vacancies in this roleSUMMARY The Business Development Manager is responsible for achieving sales growth targets and executing strategic priorities while driving collaboration within the Canadian organization. Maintaining existing or onboarded complex accounts aligned with DSV’s Sales Process; achieving sales plan objectives with the assigned clients, new targets, and complex client prospects by selling DSV’s products and solutions; ensuring alignment across functional areas (Product, Sales, Operations) throughout all phases of the sales cycle. Responsibility to drive end-to-end and value-added solutions with sizeable potential KEY DUTIES AND RESPONSIBILITIES Identifies new business opportunities through contact with prospective clients in the assigned market and for cross selling new services to existing clients. Identifies market trends and competitive rate actions and communicates those trends to the product and management teams Exercises proactive solution development by creating and maintaining a client lifecycle program for his/her top clients. Builds a solid understanding of target customers/assigned account base (contact, commodities/ trade lanes, type of business, contract information/exceptions, and service requirements) Assists and facilitates in the preparation of RFQ’s, bids and Understands pricing and cost components associated with proposed solutions Identifies the competitive service strengths and weaknesses of the company and makes recommendations for continuous improvement initiatives Provides weekly and monthly performance metrics to the sales administrator Performs for other duties including sales presentations, developing deliverables, coordinating implementation, creating and adding to existing marketing materials where appropriate Enters new customer data and other sales data for clients into CRM and maintains this information per DSV company policy Meets specific volume and revenue requirements for each product in the portfolio as designated by the General Manager, Sales Manages time and sales territory to be able to reach the desired number of sales calls, weekly basis ensuring maximum exposure to the market Ensures effective and timely responses to all sales leads/key correspondence within identified timelines Manages expenses and other company assets in accordance with DSV corporate guidelines Performs other duties as assigned by management Ensure full adherence to DSV Global Sales Process Quality, Health & Safety: Supports organizational commitment to ISO 9001, ISO 45001 certification – Montreal location Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy. Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace. QUALIFICATIONS Education and Experience Education in supply chain logistics, international transportation, or a related field of study or equivalent work experience Minimum 5 years of industry experience Minimum 2 years of account management experience CIFFA certificate, an asset Skills and Competencies Good command, both verbal and written, English skills. Ability to create collaborative engagements and active listening Service oriented and able to resolve customer grievances Strong interpersonal skills, building professional relationships internally and externally Strong problem-solving skills and analytical skills Ability to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results Both a team builder and a team-player Excellent organizational and time management skills Be authentic, approachable, open, and honest Understanding of business principles and language, incl. the fundamentals of finance and profitability Business administration competence Excellent Sales and negotiation skills Act as a role model for DSV values and adhere to the Code of Conduct Language and Computer Skills English is the principal language for this position, additional languages may be required in other locations. Ability to communicate effectively in a diverse multicultural environment. Microsoft® Office Suite Proficient in Customer Relationship Management tools (CRM) CargoWise experience, an asset Physical Demands Prolonged periods sitting and standing at a desk and working on a computer Travel required Regular working hours apply for this position, at times, working beyond these hours may be required by business needs. Additional Notes / Acknowledgment Due to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.DSV – Global transport and logistics What moves you? At DSV, we move more than goods. We move careers, ambitions and opportunities. With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running. Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team. Start here. Go anywhere This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it. If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be. Visit dsv.com and follow us on LinkedIn, Instagram and Facebook #StartHereGoAnywhere #LifeAtDSV DSV does not use AI to screen candidates during the recruitment process FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or banking information. Our recruiters have an @dsv.com or @ca.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@ca.dsv.com.

What you’ll do

The Business Development Manager is responsible for achieving sales growth targets and managing complex accounts while driving collaboration across functional teams. They will identify new business opportunities, develop value-added solutions, and maintain client lifecycle programs to ensure long-term success.

Requirements

Candidates must have at least 5 years of industry experience and 2 years of account management experience in supply chain or logistics. Strong sales, negotiation, and analytical skills are required, along with proficiency in CRM tools and Microsoft Office.

Benefits

• Eligible benefits

Listed skills

• Time management · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Account Management · Preferred
• Negotiation · Preferred
• Communication · Preferred
• Business development · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Business development
• Account management
• Sales strategy
• Negotiation
• Supply chain logistics
• International transportation
• Customer relationship management
• Problem-solving
• Analytical skills
• Communication
• Interpersonal skills
• Time management
• Sales presentations
• Market analysis
• CRM software
• Business administration
• Sales Territory Management
• Business Metrics
• Cross-Selling
• Supply Chain
• Talent Management
• Sales Prospecting
• Strategic Prioritization
• Marketing Materials
• Logistics
• Analytical Skills
• Account Management
• Active Listening
• Business Development
• ISO 9000 Series
• Customer Relationship Management
• Business Administration
• Management
• Customer Service
• Computer Literacy
• Continuous Improvement Process
• Customer Data Management
• English Language
• Finance
• Sales
• Selling Techniques
• Leadership
• Interpersonal Communications
• Problem Solving
• Market Trend
• Microsoft Office
• Multitasking
• Operations
• Performance Metric
• Phone Sales

Job areas

• Logistics
• Sales
• Transportation
• Management & Leadership
• Consulting
• Business Development Manager
• Business Development Manager (General)
• Sales and Marketing Managers
• Sales Managers

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