Operational Account Manager

Job summary

The Operational Account Manager is responsible for managing and developing assigned accounts to meet growth and profitability objectives across North America. They coordinate freight flow, resolve customer inquiries, and conduct business reviews to ensure total customer satisfaction.

Job details

DSV – Global Transport and Logistics DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process. Location: CAN - Brampton, Intermodal Drive Job Posting Title: Operational Account Manager Time Type: Full Time Compensation: Salary starting at $65,000, plus eligible benefits, in accordance with experience and internal equity This posting is for an existing vacancy and not intended to create a talent pipeline SUMMARY The Operations, Account Manager is responsible for managing and developing the assigned Accounts for the DSV Road team as well as meeting the objectives of growth and profitability across the organization. The primary purposes of this roles are take overall responsibility of assigned accounts between Montreal and Milton Office and to increase profitability on all areas of the designated accounts across North America, Including Internal accounts with DSV Air & Sea and DSV Solutions. KEY DUTIES AND RESPONSIBILITIES Analyze booking information from customers to determine and verify the service requirementsCo-ordinates the flow of inbound and outbound freight while staying abreast of daily priorities and weekly transportation targets.Create Weekly, Monthly Quarterly & Annual Business review Power Point Presentations for the customer.Conduct Monthly Quarterly & Annual Business reviews with the customer to understand their trends. (in person or Virtual)Meet and exceed customer requirements at every stage of the order fulfillment process by assuming responsibility for total customer satisfaction. Being courteous and responsive in all interactions with clients. Ensures the timely resolution of customer inquiries, concerns, and problems.Develop SOPs for your assigned accounts and ensure cross-training of colleaguesEffectively negotiate rates and terms with carriers and customersEffectively and efficiently responding to internal and external client’s inquiries; resolving any conflicts or problems that might ariseFocus on servicing and building book business with DSV Air & Sea and establish a one stop-shop for all of their transportation needs. Build a Center of Excellence (CoE) for any transportation needs originating from Air & Sea Business, across North America (as required). Focus on communication and customer service.Work closely with Colleagues to plan and execute the requirements from customers, including but not limited to training and outsourcing functions to colleaguesAssist as needed with pricing internal and external business (via the shared rates email)Communicate with carriers to monitor freight movementMilestones updates are entered in Real time in the TMSMonitor carriers who are unresponsive and inform dispatchers and supervisor of escalated issuesCommunicate any modifications to sales team to update clients Ensures that tracking meets established standards but will escalate for resolution as appropriate.Understand current industry market conditions. Communicate any carrier issues that might impact operations.Working knowledge of transportation cargo claims, transportation laws and risk managementKeep the Operations Team and Sales updated on significant issues or trends. Quality, Health & Safety:Supports organizational commitment to ISO 9001, ISO 45001 certification – Montreal locationPerform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace. QUALIFICATIONS Education and Experience Minimum 4-5 years in transportation/logistics/distribution College Diploma / University Degree in Business, Logistics, or International Trade preferable 2 years of experience in Account Management (minimum)CIFFA certificate, an assetDangerous Goods Certification, an asset Skills and Competencies General Operations Skills/Competencies: Good command, both verbal and written, English skills. Ability to create collaborative engagements and active listeningAbility to Create PowerPoint PresentationsStrong problem-solving skills and analytical skills Ability to work in Power B.I.Must have a minimum of Intermediate Excel skillsetService oriented and able to resolve customer grievances Strong interpersonal skills, building professional relationships internally and externally Ability to multi-task, plan, prioritize and manage time effectively to meet goals and achieve resultsBoth a team builder and a team-player Excellent organizational and time management skillsAct as a role model for DSV values and adhere to the Code of Conduct Language and Computer Skills English is the principal language for this position, additional languages may be required in other locations. Ability to communicate effectively in a diverse multicultural environment.Microsoft Office suiteWorking knowledge of transportation management software i.e., Load Link, PC Miler, etc., would be an asset. Physical Demands Prolonged periods sitting and standing at a desk and working on a computerRegular working hours apply for this position, at times, working beyond these hours may be required by business needs.DSV – Global transport and logistics What moves you? At DSV, we move more than goods. We move careers, ambitions and opportunities. With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running. Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team. Start here. Go anywhere This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it. If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be. Visit dsv.com and follow us on LinkedIn, Instagram and Facebook #StartHereGoAnywhere #LifeAtDSV DSV does not use AI to screen candidates during the recruitment process FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or banking information. Our recruiters have an @dsv.com or @ca.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@ca.dsv.com.

What you’ll do

The Operational Account Manager is responsible for managing and developing assigned accounts to meet growth and profitability objectives across North America. They coordinate freight flow, resolve customer inquiries, and conduct business reviews to ensure total customer satisfaction.

Requirements

Candidates must have a minimum of 4-5 years of experience in transportation, logistics, or distribution, with at least 2 years in account management. A college diploma or university degree in Business, Logistics, or International Trade is preferred.

Benefits

• Eligible benefits

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Supply Chain · Preferred
• Problem solving · Preferred
• Account Management · Preferred
• Microsoft Excel · Preferred
• Negotiation · Preferred
• Communication · Preferred
• Logistics · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account management
• Logistics
• Transportation
• Customer service
• Problem-solving
• Analytical skills
• Microsoft Excel
• PowerPoint
• Negotiation
• Supply chain
• Communication
• Time management
• Organizational skills
• Freight coordination
• SOP development
• Cross-training
• Transportation Management
• Talent Pipelining
• Supply Chain
• Analytical Skills
• Account Management
• ISO 9000 Series
• Customer Service
• Computer Literacy
• English Language
• Sales
• International Trade
• Order Fulfillment Management
• Leadership
• Interpersonal Communications
• Problem Solving
• Multitasking
• Operations
• Outsourcing
• Microsoft PowerPoint
• Presentations
• Time Management
• Written English
• Environment Health And Safety
• Customer Inquiries

Job areas

• Logistics
• Transportation
• Management & Leadership
• Customer Service & Support
• Operational Account Manager
• Account Manager (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

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