Client Success Manager (R-20026)

Job summary

Serve as the post-sales point of contact for customers, documenting use cases and KPIs, supporting product adoption, and coordinating internal teams to address delivery, training, data, technical, and service needs. Ensure contracted services meet or exceed SLAs and KPIs, and provide backup support for sales colleagues with contract management, forecasting, and negotiations.

Job details

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. Essential Key Responsibilities Single post-sales support point of contact for customers for value & impact conversations. Coordinate (quarterback) with appropriate internal teams for as needed to appropriate D&B resources: ( i.e., Delivery, Onboarding & Implementation, Product Teams, Value Adoption & Training needs. Data Advisory, Global Data Content, Technical Implementation Consultant/Solution Architects, Customer Service). Value Touchpoints (Documentation of Customer Use Cases & KPI’s, User Adoption/Product Utilization/Process Flow. Identify/coordinate Customer Training needs. (Entire portfolio of customers – supporting 4-5 AE’s.) Ensure delivery of contracted products/services to clients to ensure SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) as defined in the contracts are met or exceeded. Facilitate additional customer support in the areas of Data Advisory, Global Data Content Technical Implementation Consultant/Solution Architects, Customer Service, Technology, Training, and Escalation resources as needed. Help promote attendance to Industry Knowledge sessions when available. Responsible and available as backup to Sales AE’s, SR. CSM’s and other CSM’s with contract management, forecasting and negotiation as needed. Additional skill sets with Finance Solutions product certifications and ability to “demo” products as needed with customers directly Education & Experience Experience with accessing/using a variety applications and systems: SFDC, KPI, BI Portal, OA/QTC, Sales Spot, Usage Reporting Systems Strong demonstrated knowledge and acumen of enterprise product(s) set associated with business unit solutions. Strong written and verbal communication skills Ability to document at a high level a Process Review and/or Process Map and 1-2 years of project management skills Understands Personas of CFO, CPO, CCO and CMO Bachelor’s degree and 5+ years of sales/sales support/client service/account management experience This position is to fill an existing vacancy. --- All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com. Notice to Applicants: Please be advised that this job posting page is hosted and powered by Lever, a subsidiary of Employ Inc. Your use of this page is subject to Employ's Privacy Notice and Cookie Policy, which governs the processing of visitor data on this platform. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please visit https://bit.ly/3LMn4CQ. This role is commission eligible

What you’ll do

Serve as the post-sales point of contact for customers, documenting use cases and KPIs, supporting product adoption, and coordinating internal teams to address delivery, training, data, technical, and service needs. Ensure contracted services meet or exceed SLAs and KPIs, and provide backup support for sales colleagues with contract management, forecasting, and negotiations.

Requirements

Requires a bachelor’s degree and at least five years of sales, sales support, client service, or account management experience, along with strong communication and enterprise product knowledge. Candidates should have experience with business applications and systems, 1–2 years of project management, the ability to document process reviews or maps, and an understanding of CFO, CPO, CCO, and CMO personas.

Listed skills

• Account Management · Preferred
• Forecasting · Preferred
• Negotiation · Preferred
• Project management · Preferred
• Process Mapping · Preferred
• KPI Management · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Client Success Management
• Customer Relationship Management
• Account Management
• Sales Support
• Contract Management
• Forecasting
• Negotiation
• Project Management
• Process Mapping
• Customer Training
• Product Adoption
• KPI Management
• Data Advisory
• Enterprise Product Knowledge
• Communication
• Finance Solutions

Job areas

• Customer Service & Support
• Sales
• Management & Leadership
• Data & Analytics

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